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Insurance Customer Service Representative

3 months ago

Palm Beach Gardens, United States Vensure Employer Services Full time
Job DescriptionJob Description

Hello, there 

We are looking for CSR to work 40 hours a week (Monday to Friday) 

Job responsibilities:

  • Service all in-bound client inquiries for new and/or existing clients - including Payments, Renewals, Cancellations, Endorsements, and Rewrites.
  • Call on policyholders to deliver and explain policy, analyze insurance program and suggest additions or changes.
  • Use exceptional relationship-building skills to establish trust with clients and maintain retention and product loyalty.
  • Follow-up on leads generated from inbound calls, and non-renewal leads
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Maintain accurate records and documentation of client interactions and transactions especially if quoting or rewriting.
  • Respond to customer inquiries regarding policy questions, changes, billing, and updates. Issue Insurance Documentation (COI, ID cards, etc.) • Ensure consistent and prompt communication with clients to address their needs and concerns to ensure retention standards.

Qualifications:

  • 1+ years of experience within the industry is required, at least 2 years of recent experience in the last job.
  • At least Florida 4-40 license – 2-20 license is a plus.
  • Insurance experience is great.
  • Positive personality.
Company DescriptionAbout Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Vensure and its service providers collectively have more than $60 Billion in annual payroll processed, over 2.62 million worksite employees served. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.comCompany DescriptionAbout Us\r
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Vensure and its service providers collectively have more than $60 Billion in annual payroll processed, over 2.62 million worksite employees served. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com