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Collections Specialist

2 months ago

Plano, United States RTA US Full time
Job DescriptionJob Description

Russell Tobin's client, a multinational business software company is hiring for a Collections Specialist in Plano, TX

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Employment Type: Contract/Hybrid

Location: Plano, TX

Pay rate: $20-$23/hr, DOE

Responsibilities:

  • Answer customer inquiries by chat, email, and phone
  • Provide functional troubleshooting, product feature explanation, and assists with enhanced product features or changes
  • Technical mentoring: teaches and provides technical support to front-line agents
  • Clear and concise case documentation in shared QuickBase return records
  • Handles multiple tasks, switches priorities, and focuses as needed
  • Maintaining a work queue and meet service level metrics.
  • Collect account balances
  • Make outbound calls to customers to provide options to resolve balances due
  • Run Credit Report
  • Make a decision(s) to delay the collections of a balance due.
  • Perform other Payroll Collection activities such as closing customer accounts and collaborating with various departments to make the best decision possible.

Requirements:

  • Ability to identify and navigate internal systems
  • Ability to accurately use Amazon Connect to track time daily with predefined status’s
  • Ability to self-start, daily tasks by using SOPs in WIKI, ensuring SLA’s are met for each job task
  • Competently use CCP to receive and make phone calls and Chats
  • Ability to use internal systems for SOPs to ensure quality assurance metrics are met
  • Must possess basic computer skills including MS Office Suite
  • Proficiency with a 10-key, basic Accounting Skills, and ability to type at a rate sufficient to keep up with the workflow
  • High school diploma or GED is required

Nice to have:

  • QuickBooks experience a plus
  • 1+ years of previous experience in collections, bankcard, banking, or financial services a plus

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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