Service Administrator
1 month ago
Our Service Representatives are our backbone and the customer’s first experience with A&E Appliance. They are also the go to person for both our customers and technicians and are problem solvers. We are seeking an efficient and patient individual that will enjoy working on a team and assisting our customers in a fast paced environment.
Our customers reach out to us because they have an appliance that isn’t operating properly. Inquiring about service and it’s our job to get their unit up and running again as quickly and painlessly as possible. Our front line representatives are a critical part of this goal.
NORMAL DAY-TO-DAY DUTIES
- Answering inbound phone calls and emails from customers
- Scheduling service calls and following up on incomplete jobs
- Warranty administration and claims submissions.
- Balancing service invoices, ensuring for accuracy.
- Assisting in routing technicians
- Checking in service parts
- Supporting field technicians as needed
REQUIRED QUALIFICATIONS
- High School Diploma or GED
- Basic computer and reading skills
- Problem Solving Skills
- Empathy, patience, and efficiency
- Ability to make quick judgment calls
- Attention to detail
- Ability to multi-task
- Ability to maintain a positive attitude in a fast paced workplace
- Ability to speak/write concisely and professionally
- Customer service experience
Company DescriptionWhat makes A&E Appliance Parts and Service stand out is that we always focus on delivering exceptional customer service. We are not A&E Factory Service We are focused specifically on appliance repairs in Macomb County. We always focus on quality and making sure customers save money by repairing appliances instead of buying new ones.
Over 70 years in the business. Our most veteran techs have been employed with us 33-40 years. Been in the same location for 70 years. We have a very low turnover rate in both our office staff and especially our service technicians. We are a retail parts store and appliance repair company.Company DescriptionWhat makes A&E Appliance Parts and Service stand out is that we always focus on delivering exceptional customer service. We are not A&E Factory Service We are focused specifically on appliance repairs in Macomb County. We always focus on quality and making sure customers save money by repairing appliances instead of buying new ones.\r
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Over 70 years in the business. Our most veteran techs have been employed with us 33-40 years. Been in the same location for 70 years. We have a very low turnover rate in both our office staff and especially our service technicians. We are a retail parts store and appliance repair company.
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