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Billing Clerk/ Service Coordinator

2 months ago

Harleysville, United States IT Landes Company Full time
Job DescriptionJob Description

Looking for a Friendly, Stable, and Growing company to work for? Apply with IT Landes

We empower our employee-owners to make this a great place to work and create value. We Listen, We Solve, and We Execute.

We follow through and do what we say, we take pride in the quality of our work, we offer value-added expertise, and we stand by our core values of TEAM, TRUST, GRIT, GROWTH

We are looking for a Billing Clerk/ Service Coordinator, who is looking for an exciting career with an industry leader that’s been in the business since 1929.

The Billing Clerk/ Service Coordinator will assist with the billing processes that ensure timely and accurate billing of customers; perform various clerical activities with billing/invoicing; and coordinate the needs of our customers through the intake of service calls. The incumbent will also recommend improvements to the billing/invoicing process; provide reports to management; resolve billing/invoicing discrepancies/errors; and schedule and dispatch technicians.

WHAT WE CAN OFFER:

  • Company-wide bonus program
  • Team Building Outings.
  • Affordable Medical, Dental, Vision
  • 401K program
  • Company Paid Life, Short and Long-Term Disability Insurance
  • Vacation paid time off and holidays
  • Annual allowance for tool replacement
  • Apparel credit
  • Work/life balance
  • Referral bonuses
  • Employee ownership since 2014 as an ESOP

WHAT YOU’LL NEED FOR THE JOB:

Billing/Invoicing

  • Work side by side with other billing agents for daily invoicing as directed.
  • Review daily completed work orders.
  • Process work orders to invoice
  • Communicate with local vendors.

Dispatching

  • Receive and manage service calls from customers.
  • Communicate and understand the skills, strengths and weaknesses of the field technicians and assign them appropriately.
  • Debrief each call before dispatching the technician.
  • Contact the customer before dispatch.
  • Track and update the computerized dispatch board.

Customer Service

  • Resolving customer concerns and complaints in a timely, efficient and cost-effective manner.
  • Communicate professionally with customers via phone and/or email.
  • Service Contracts - Schedule service and preventative maintenance.
  • Assist the Service Manager when necessary for customer feedback or follow-up after customer work is completed.

WHAT WE’RE LOOKING FOR:

  • 2 years of office billing/customer service experience preferred.
  • Dispatch experience preferred.
  • Knowledge of plumbing or HVAC industries is a plus.
  • Ability to build and maintain positive relationships with customers and technicians.
  • Ability to learn scheduling/dispatching/billing software programs.
  • Excellent communication, organizational, and customer service skills.
  • Ability to work as part of a team in a fast-paced environment.
  • Perform other duties assigned.