Intake Coordinator

2 months ago

Tucson, United States Zanes Law Injury Lawyers LLC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

Intake Coordinator
DO YOU HAVE WHAT IT TAKES TO BE A G.O.A.T. (Greatest Of All Time)?

Zanes Law is hiring an Intake Coordinator with a drive to be the best for our clients, our firm and for themselves.

A Blessing to Others
We are looking for customer service professionals who are self-motivated and love to help others. One of our main core values is to be A Blessing to Others and as an Intake Coordinator, we get the chance to help so many people that need our unique skills and reputation to win for them. Our Intake Coordinators are the first to speak with our potential clients, most of which have been put into terrible situations and hurt by no fault of their own.

As an Intake Coordinator, you will help our clients receive empathy and the understanding they need when their world may have been turned upside down in an accident. You will help them to see that they may have a case that our firm can help with, and in doing so give them the hope that they can and will not only get the help they need, but also the compensation they deserve.
Because of this we need coordinators who love to help others, who like to work towards goals, who strive for internal greatness and want to be a part of a fun-loving team in a supportive environment.

If these are parts of who you are, then we would love to hear from you.

At Zanes Law, we stand out from other employers because we believe in giving our team a chance to build careers, expand their skills, and invest in themselves.

About the Job
You will receive extensive training to be able to provide free case consultations for our clients via multiple channels. The first impression of the firm for potential clients is YOU.

You must always provide exceptional customer service, empathy, and compassion to our clients by:
  • Resolving client issues in a professional manner
  • Scheduling intake appointments and obtaining case information details.
  • Electronically signing up clients who are ready to hire us and opening cases in our system.
  • Accepting inbound calls and placing outbound calls
  • Once you have provided the free consultation, and it is determined we are able to help the client, you will obtain signed retainers via email, text, or in person appointments.
The Intake Center is open Monday through Friday from 7:30 am to 5:00 pm. Our ideal candidate will be able to work anytime during those business hours. Shifts are eight hours long. Monthly Incentive opportunities available for $100 or $1000 related to making goals

Requirements
  • High school diploma or GED is required; college degree or enrolled in a current program is preferred.
  • Ability to communicate effectively with clients (sales skills or call center customer service background is a plus)
  • Able to adapt in an ever-changing environment and handle multiple priorities.
  • Excellent oral communication with an outgoing personality
  • High level of quality and accuracy with obtaining and documenting information
  • Able to multitask and learn quickly.
  • Must thrive in a team environment.
  • Reliable and dependable with work schedule
  • Excellent comprehension and critical thinking skills
  • Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.
  • Bilingual English/Spanish is a plus
Exceptional Benefits
  • Company sponsored UHC medical plan (the company contribution can be as much as a $400 per month depending on the plan)
  • Dental and Vision Plans- also United Healthcare
  • 401(k) with employer contribution, profit sharing, and additional pension plan (that's 3 ways to accumulate retirement savings)
  • Paid vacation and sick time.
  • Paid holidays.
  • A diverse work atmosphere
  • A knowledgeable, high-achieving, experienced, and fun environment
  • A management team who invests in you
  • Intentional events meant to make you have a sense of belonging.
  • Monthly ongoing bonuses and incentives
  • A clear path for career growth and advancement
Position Starts at $17.00/hr. + Monthly Incentives

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