End User Support

1 week ago

Lansing, United States California Creative Solutions Inc. Full time
Job DescriptionJob Description

Job Description :

As a Cloud Architect, you'll be responsible for providing technical oversight for all new and existing SaaS implementations for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget. The SaaS CRM solutions primarily involve integrations using Salesforce. Responsibilities for this position include but are not limited to:

  • Participate in vendor solution design sessions for client projects providing design guidance in areas such as extensions/modifications, data conversion, environment provisioning, and application integration to ensure the vendor solution is efficient, cost-effective, and easily maintainable for SOM.
  • Work with the customer and end users to define technical requirements for new projects and any future enhancements.
  • Lead Technical workshops and design sessions with the Customer.
  • Propose/Articulate design/architecture options with pros/cons
  • Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
  • Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
  • Review technical architecture deliverables throughout development to ensure quality and requirements traceability.
  • Has overall technical responsibility for the technical aspects of the project environments
  • Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
  • Provide oversight on QA efforts to ensure adherence to quality assurance standards.
  • Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
  • Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
  • Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
  • Technical leadership, to include coaching and mentoring, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Excellent written and verbal communication skills.
  • Strong knowledge and working experience in Service Cloud
  • Participation in each phase of full Salesforce.com lifecycle implementations
  • In-depth understanding of the capabilities and constraints of the Salesforce
  • Strong technical foundation: advanced structured programming (APEX, Force.com, .Net, Java), relational database concepts and structures, structured system analysis and design methods, etc.
  • Demonstrates successful implementation of Batch Apex and/or Schedule Apex development.
  • Understands web services and other technologies that can be used to transport data in an enterprise environment and interact with Salesforce.com
  • Ownership of all End-to-End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
  • Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce.com-related technology efforts
  • Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform
  • Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems
  • CICD/Release Management
  • Identification of risks and issues from a technical perspective.

Qualifications :

  • Salesforce experience
    • Minimum 5+ years' experience leading Enterprise Salesforce implementation
    • Experience with SFDX and Salesforce Development Lifecycle
  • Azure DevOps experience
    • Azure DevOps best practices
    • Understanding of Azure Licensing and Costing is a plus.
  • Minimum of two full lifecycle CRM or ERP implementations leading a technical workstream such as integration, data conversion, or extension development.
  • Exposure to data migration and/or cloud integration projects
  • Good understanding of LCS (Life Cycle Services)
  • Experience in other technologies such as SQL, and PowerBI along with good knowledge of C# and the .Net framework.
    • Code build and deployment via Visual Studio Team Services and LifeCycle Services.
  • MS Dynamics 365 exposure
    • Knowledge of Microsoft Dynamics 365 is a plus but not required.
  • Preferred Certifications or equivalent experience
    • Salesforce Certified System Architect
    • Salesforce Certified Application Architect
    • Salesforce Experience Cloud Consultant
  • Understanding of governmental or public sector security and compliance requirements

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