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Backserver - Soho House West Hollywood
3 months ago
The role…
At Soho House, the Backserver responsible for representing the highest standard of service and respected example for their peers to look to for support. As a Backserver, you are responsible for coordinating daily setup and resetting tables according to the seating plan, in addition to delivering food quickly and professionally to guests in line with proper standards of service.
A successful Backserver will portray high levels of organization and have a keen attention to detail, follow through, and the ability to multitask and prioritize needs while maintaining composure, focus and productivity.
Main Duties
- Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
- Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
- Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
- Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
- Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
- Clean and stock server alley and bar area
- Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
- Performs other duties as assigned by supervisor/manager
Required Skills/Qualifications
- Minimum of 1-2+ years of Food & Beverage experience
- Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams
- Ability to multitask and work in a fast-paced and demanding environment that doesn't sacrifice quality with quantity
- Flexible schedule and ability to work nights, weekends and holiday's when needed
- Tips certified and POS knowledge
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
