Club Receptionist

We are seeking a highly skilled and experienced Club Reception to join our team at Soho House & Co. The successful candidate will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our members and guests.

• Welcome and direct members and guests to the property, ensuring a warm and hospitable experience.
• Manage high-volume phone lines, answering inquiries and resolving issues in a timely and professional manner.
• Be well-versed on standard Q&A regarding menus, hours of operation, and amenity availability/pricing.
• Maintain a clean, sanitary, and safe work environment, including the reception area, desk, and coat check closet.
• Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable).
• Support, redirect, and problem-solve in real-time to ensure any guest-related concerns are addressed and action items have been set.
• Assist guests by checking/retrieving their coats and/or items they left with the bell person.
• Build relationships with members and guests, communicating and reporting red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.

• Minimum of 3+ years' experience in a similar role.
• Experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities.
• Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter.
• Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays (as needed).

Soho House & Co. offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full-time Employees have sick days + vacation days.
• Career Development: Soho House & Co. can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's, and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range: $23-$23 USD