Assistant General Manager

2 days ago

Hollywood, California, United States Soho House & Co. Full time
About the Role

The Assistant General Manager is a key member of the Soho House & Co. team, responsible for supporting all aspects of the business in conjunction with the property General Manager. This role oversees service standards, operational efficiency, member/guest experience, staff retention, and optimal profit.

Main Responsibilities

  • Strategic business partner and influential leader who communicates effectively with internal and external stakeholders to deliver an elevated, approachable, and profitable experience.
  • Work closely with the General Manager to assess and develop operational goals based on weekly, daily, and quarterly business performance reviews.
  • Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff.
  • Adhere to Soho House & Co. company policies for food safety, allergy procedures, and creating a safe and inviting space for members, guests, and staff.
  • Collaborate with all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention.
  • Influential leader and decision-maker who supports, guides, develops, and implements policies, procedures, and systems to improve business operations, service, retention, and overall experiences.

Requirements

  • At least 7-10+ years of managing high-volume Food and Beverage (F&B) in high-end luxury restaurant or hotel settings.
  • Ideal experience managing operations specific to Front Office, Rooms, Housekeeping, Maintenance, and Reservations.
  • Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures to ensure the safety of all staff and guests.
  • Assist with interviewing new and prospective hires and adhere to P&D policies while providing support to the team in terms of growth, development, and success planning.
  • Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys.
  • Innovator and influencer with previous experience managing F&B operations that focus on service and providing top-quality experiences through food and drink.
  • Creative and analytical thinker who encompasses strong business aptitude, driven by results and guest satisfaction. Naturally hospitable.
  • Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.

Physical Requirements

  • Must be able to seize, grasp, turn, and hold objects with hands.
  • Must be able to make periodical fast-paced movements to go from one part of the property to others.
  • Must be able to move, pull, push, carry, or lift at least 30 pounds.
  • Must be able to occasionally kneel, bend, crouch, and climb.
  • Must be able to perform physical activities such as lifting, cleaning, and stooping.
  • Must be able to stand, walk, lift, and bend for long periods of time.

Why Work with Us

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full-time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
  • Paid Time Off: Full-time Employees have sick days + vacation days.
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach, and sustainability.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's, and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

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