Member Support Manager, Midwest Region
2 months ago
Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing and business support organization of its kind, representing billions in combined annual sales across the membership. For over 50 years, the organization has remained committed to the independent channel, empowering members with the scale, sophistication and efficiencies they need to compete while delivering the unmatched business intelligence, tools and resources required to win in an ever-changing business environment. To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn
Job Location: Open to candidates residing in the US Midwest region
Job Summary:
The Member Support Manager’s role is to provide business support and expertise to our NMG Member Companies in an assigned territory and pursue the growth of the organization, creating an environment of superior member service & assisting group Member Companies to operate profitably and efficiently.
The Member Support Manager has a defined region to manage with approximately 80-130 members. An MSM is expected to develop strong relationships within territory weekly to consult, support and service Members through in person and digital communication. Primary focus is on the expansion of NMG services within assigned accounts. Developing relationships with regional vendor reps is important as it paves way to both servicing Members and in recruiting efforts.
Job Responsibilities:
- Regular communications and Member touchpoints through travel, video and phone within the assigned territory.
- Increase the number of NMG services and offerings within assigned accounts.
- Provide ROI of NMG’s services through regular discussions and Quarterly Business Reviews (QBRs).
- Maintain a very high level of contact with each existing Member, via phone contact and in-person visits.
- Proactively assist Members to utilize NMG member services effectively.
- Assist Independent Retailers achieve higher levels of success and profitability by sharing group programs and services.
- Help Members grow store sales, lower operating costs through group services, and increase bottom line profits.
- Recruit new Appliance, Electronics, Furniture, Bedding & Rent-to-Own retail companies for membership in NMG.
- Demonstrate to prospective Members the following:
- The advantages in programs and services they will gain by joining NMG.
- How they will grow their retail volume and grow profits as a member of NMG.
- Provide constructive feedback about prospective members current operations and how NMG can help them improve sales and profitability.
- Travel required (50-75%)
- Member sites/stores
- NMG bi-annual PrimeTime Events
- NMG staff meetings and team trainings
- Open-Houses
- National trade shows and live events
Job Qualifications:
- Bachelor’s degree preferred
- Minimum of 3+ years’ experience in Sales/Marketing.
- Experience in the fields of appliances, electronics, furniture, or bedding is a plus.
- Excellent customer service, communication and follow through skills.
- Strong client management skills with the ability to drive outcomes and manage client expectations.
- Adapts well to shifting priorities, demands and timelines. Reacts to adjustments promptly and efficiently.
- Exhibit organizational and communication skills to effectively manage competing priorities and project objectives.
- Strong analytical and problem-solving skills to make sound decisions.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Ability to make solid business decisions.
Job Competencies:
- Self-starter who requires minimal supervision
- Enthusiasm while taking Initiative
- Excellent organizational and project management skills
- Professionalism and cordiality
- Ability to build strong and trusting customer relationships
- Goal Orientated – experience with setting and working S.M.A.R.T. goals
Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.
Why you want to work with NMG:
Nationwide Marketing Group is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe that the future of our organization depends on building a diverse, representative, and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know.
NMG offers:
- Competitive base pay and performance bonus, dependent on role.
- Medical, Dental, Vision with $0 cost Employee Only coverage options
- Employer Paid Basic Life/AD&D
- Employer Paid Short-Term and Long-Term Disability
- MetLife supplemental insurance benefit options
- Matching 401K with 100% vesting
- Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
- Business casual work environment
- Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more
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