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Client Services and Logistics Support Specialist

4 months ago

Harrisburg, United States Forma Medical, Inc. Full time
Job DescriptionJob DescriptionPAY TRANSPARENCY: USD Starting Range $50,000/year to $70,000/year.
Pay is commensurate with experience.

LOCATION: Harrisburg, PA. This is not a remote work role.
40 hours per week
========================================================================
Are you a resourceful, focused, high-energy sales support professional with some back-office/operations experience who is fully capable of independent problem-solving, diligent follow-up/attention to detail, exercising good judgment, and delivering on promises to customers? If so, we want to hear from you
Under the direction of the President, we are willing to train a talented individual to perform the technical tasks of this job. But we can’t train for the certain “magic” we seek in our newest team member. You either have “It”, or you don’t    . . .
  • If you are smart and scrappy, trustworthy, dependable, effective, willing to roll up your sleeves and do whatever it takes to get the job done, and “That’s not my job” is a foreign concept to you, keep reading … then make sure you apply for this job

After training, the best candidate for this job will take ownership of all aspects of their work, understanding that the key to success with this company is to show up for work each day with a willingness to learn something new and to tackle every challenge with a “can-do” spirit.

WHO WE ARE:

Leveraging the latest advancements in materials, biomechanics, and technology, the passionate team of orthopedic experts, engineers, and innovators at Forma Medical provides orthopedic surgeons with state-of-the-art implants, instruments, and other tools to perform minimally invasive surgery that results in reduced tissue damage, decreased pain, faster recovery, and improved patient outcomes.

WHY THIS JOB IS IMPORTANT TO US:

You will work with limited direct supervision to keep every aspect of our business operations humming like a well-oiled machine supporting all business development and sales initiatives, solving practical problems in situations where only limited standardization exists, and identifying/implementing the necessary process and/or systems to achieve a defined outcome.
 
  • The range of tasks is wide and diverse; this includes handling recurring, critical daily/weekly/monthly accounting functions (e.g., accounts receivable, accounts payable, journal entries, account reconciliation, etc.), and assisting our internal and external stakeholders with special processing or project work.
 
  • At the customer level, business support activities include responding to phone inquiries, opening/logging mail/parcels, maintaining timely, accurate, and confidential files/records/reports and database entries, assisting with account opening, servicing, payment, and closing processes according to established company procedures and performing other duties, as assigned.
 
  • Other primary duties include masterful management of the planning, coordination, compliance, and administrative details associated with shipping and receiving to ensure the efficient movement and delivery of products in and out of our facility and effective inventory management to contain costs and maintain the correct amount of stock is on hand to meet changing business needs.
     
This job requires professionalism and business maturity because plans frequently change without notice; what you do and how you do it directly impacts the business owners, distributors, and our customers. The best candidate for this job will be able to take surprises in stride and move forward in a new or different direction with renewed excitement, vigor, and determination.​

ARE YOU A STRONG FIT FOR THIS ROLE? If so, apply now
  • High school diploma or equivalent is required; Associate degree or a more advanced degree in business administration or a related field of study is a definite plus.
  • 1 to 3 years of experience working in a accounting, sales support or customer service role is highly desired, but not required.
  • Must possess “Day 1” proficiency with Quickbooks Online and Microsoft Office, including Excel (e.g. pivot tables, v-lookup,etc.) and working knowledge of general office equipment, coupled with the interest and ability to quickly develop proficiency with other high-tech software and systems.
  • Ability to prioritize and manage work requests from multiple sources and meet deadlines; superior time management skills and attention to detail are essential.
  • Excellent verbal and written communication skills, including mastery of correct grammar, spelling, punctuation, syntax, and tone are required.
  • Trustworthiness and maintaining confidentiality of customer and business matters is a key responsibility.
  • Ability to collaborate and build strong working relationships with others, especially using digital, phone, and video technologies, like Zoom.
  • Ability to work independently, learn new skills quickly, and take initiative.
  • If hired, must adhere to all company policies and procedures, safety requirements, and other prescribed best practices/industry standards.
  • Ability to flex work hours as needed to meet time-critical business needs.
  • Requires a valid driver's license, registered and insured vehicle, and the ability to drive to and from prospective and current accounts or other business engagements, as needed. Must also be able to travel by common carrier air or train and infrequently stay overnight for business (e.g. for tradeshows).
OTHER JOB REQUIREMENTS:
The requirements described here represent those that must be met by an employee to successfully perform the essential functions of this job. Certain physical conditions may preclude an individual from performing these required job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to speak, read, and write (legibly) in the English language without assistance and to demonstrate solid computer skills to include, but not be limited to, accurate and timely data entry, login/out, screen, program, and website navigation.  Must be able to work independently without direct supervision and as part of a team to produce expected results. Must routinely apply effective critical thinking skills to improve processes, troubleshoot situations, and resolve problems. Must be able to use Personal Protective Equipment when required (PPE; example but not limited to: masks, safety glasses, latex gloves, etc.) in the manner prescribed by best safety standards for the work environment.

The job is primarily performed indoors in a traditional office, temperature-controlled setting. The person holding this job is constantly required to talk, hear, stand, or sit for extended periods while using a computer, telephone, or other productivity devices to communicate with others and conduct business. While performing the duties of this job, the individual is occasionally required to reach with hands and arms, use their arms and legs and move their whole body and balance, walk, stoop, maneuver, carry, lift, push, pull, and occasionally move materials/objects weighing between 10-20 pounds, seldom more than 50 pounds. This role requires frequent use of fingers and hands to handle, feel, or operate objects such as computer keyboards and other office equipment or audio/video/telecommunications equipment. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision), the ability to identify deviations and differences from an established tolerance or standard and adjust focus between objects, materials, colors, and textures.

TO APPLY:
​​
Check us out at Forma Medical. If you are intrigued by what you learn about the company, our people, and our products, apply now. You owe it to yourself to explore a company full of promise and possibilities
  • Applicants must be currently authorized to work in the United States on a full-time basis.  This company does not sponsor applicants for work visas.
     
  • The Company reserves the right to alter, change, modify and/or terminate this job posting without notice or obligation. No recruiters, please; principal applicants only.

Forma Medical is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to: support@formamedical.com and let us know the nature of your request and your contact information.    
 

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