Client Support Specialist

1 week ago


Harrisburg, Pennsylvania, United States Conduent Business Services Full time

Customer Service Representative

Location: Harrisburg, Pennsylvania

Department: Call Center

Job ID: 54664

About Conduent Business Services

At Conduent, we are committed to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring exceptional outcomes for our clients and the millions who rely on them.

Opportunity Overview

We are actively seeking dedicated Customer Service Representatives. In this role, you will provide exceptional customer support by addressing inquiries through phone, email, and online platforms.

Key Responsibilities:

  • Respond to inquiries related to driver licenses or motor vehicle services using training and available resources.
  • Identify customer needs to deliver complete and accurate information.
  • Process necessary transactions through mainframe or web-based applications.
  • Communicate in a warm and empathetic manner to ensure customer satisfaction.
  • Maintain confidentiality in accordance with applicable laws and regulations.

What We Offer:

  • Full-time employment with a starting hourly rate of $17.50.
  • Standard schedule: Monday to Friday, 8 AM to 5 PM.
  • Weekends off.
  • Comprehensive training in call center and customer service practices.
  • Opportunities for career advancement.
  • Full range of benefits.
  • A positive and supportive work environment.

Ideal Candidate Profile:

  • Ability to communicate complex information clearly and concisely.
  • Strong work ethic and commitment to excellence.
  • Effective written and verbal communication skills.
  • Proficient problem-solving abilities.
  • Previous customer service experience.

Qualifications:

  • Must be at least 18 years old.
  • High school diploma or GED required.
  • Eligibility to work in the United States.
  • Ability to pass a criminal background check.

Join our growing customer service team and contribute to our mission of excellence.

Equal Opportunity Employer:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.



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