Senior Customer Enablement Manager

As a Senior Customer Enablement Manager, you will be responsible for leading the re-imagination of scalable, enablement programs for our customers to ensure their continued success. This role is ideal for someone who can envision, design, implement, and foster a culture of continuous growth and learning across our customers. You will work to optimize, improve, create and deliver processes and programs so that our customers can not only meet but exceed their goals. The ideal candidate will have a proven track record of successful training, implementation, and customer service experience. The ability to problem solve, think outside the box, and communicate effectively will be critical in this role. This position will report directly to the Director of Customer Implementation & Enablement and requires extensive collaboration with the rest of the Success, Marketing and Product teams.

This position offers a base salary of $110,000, a variable comp plan of $20,000, and company equity.

The Day-to-Day

You will work directly with our existing customers to ensure the success of their membership plans. This includes (but is not limited to):

• Understand customer objectives and pain points to better train practices and ultimately increase product adoption & customer value.
• Create engaging, innovative and scalable enablement programs around processes, content, training or tools.
• Drive measurable improvement in our customers performance through training and development
• Continue driving the value of Kleer and Membersy by planning effective and engage training programs that address the customers core needs.
• Conduct technical trainings both 1:1 and in group settings for our Enterprise customers to ensure product adoption.
• Tailor enablement programs and materials based on persona & size of customer
• Support the activation & training of new business within our existing customers to ensure seamless product adoption.
• Put your creativity to the test when working alongside internal teams to create materials and develop solutions for practices.
• Implement test and learn strategies to evolve the enablement programs to better retain and drive customer revenue.
• Own your activity to ensure you are meeting or exceeding your customer product utilization and training KPI goals.
• Monitor training completion rates and collect feedback from learners.
• Serve as a customer enablement subject matter expert to ensure team members have a go-to resource for complex questions or issues.
• Train and mentor new and existing Enablement team members.
• Lead by example with new initiatives in the Enablement space. Owning projects from start to finish.

To Be Successful

Do these things sound like you? Yes? Good — you're well on your way to being a successful Senior Customer Enablement Manager with us

• You have a minimum of 5 years of successful customer enablement experience with Enterprise or Strategic Accounts, preferably in a SaaS company.
• Strong experience defining, building, and delivering successful enablement programs at scale.
• Have designed and administered content via a variety of modalities - virtual, in-person, and asynchronously.
• Skilled presenter, able to influence & drive results across an organization.
• Strong collaborator, influencer, and problem solver.
• You have leadership experience or have demonstrated a strong ability to mentor team members.
• You have a successful track record of helping customers implement new technology/processes/tools, etc.,
• You have exceptional relationship-building skills and a passion for helping customers be successful (even when it gets tough)
• You have advanced knowledge of CRM tools, Salesforce is preferred.
• You must be extremely organized and thrive in a macro management environment.
• And you have a Bachelor's Degree in anything We mean it Business, History, Cooking (actually, that could be incredibly useful)… anything.

To Thrive

We're an entrepreneurial, creative, and passionate group — and if these things sound like you, you won't just fit in. You'll thrive with us.

• Starting with the obvious: you are PASSIONATE (Seriously, you must LOVE what you do)
• You're entrepreneurial and self-driven at heart and have a goal-oriented mindset that thrives in fast-paced, innovative environments
• You're looking for an opportunity to speak up or contribute ideas to everyone on the team including the CEO
• You want to take pride in coming up with and executing new ideas
• You are a team player that enjoys working with others
• You are open minded and positive; even when you are faced with challenges, you look at how to overcome versus focusing on how difficult the issue might be

Our Advantage

If you're asking yourself "what are the perks of working with us?" Don't worry. We've got you covered.

• We are a Best Places to Work recipient — because we understand the meaning of work hard, play hard
• You'll get some skin in the game with employee equity.
• We stand behind and celebrate our core values.
• There's transparent communication from the top down.
• You'll have a collaborative, smart, and forward-thinking team to share ideas with.
• You'll have a direct, meaningful impact as we scale.
• You'll experience a culture filled with opportunities to connect in-person and virtually.
• We have a casual dress code.
• We offer hybrid and remote work schedules.
• And we've got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more

Our Commitment to You

Be yourself. Always.

We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Create Membership Plans that Patients and Providers Love

As everyone knows, dental health is critical to overall health. Unfortunately, dental insurance is too complicated, too confusing, and too expensive for dentists and patients alike. As a result, 40% of US consumers do not have dental coverage, 50% of US consumers do not visit a dentist each year, and dentists continue to struggle with practice success while managing complicated insurance plans with low reimbursement fees, coverage limits and claims denials.

Company Overview

Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love.

We are doing something about this. We connect dentists directly with patients to eliminate the inefficiency, cost, and hassle of workarounds. Using our cloud-based platform, dentists easily design, implement, and grow a successful membership plan with their own dental care plans, offering them directly to patients. The result is affordable, comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.

As the established leaders in the dental membership space, Kleer and Membersy support a combined footprint of over 20,000 dentists and millions of patients across all 50 states, and cover the entire spectrum of dental practices, from independent solo practices to the largest DSOs in the country.

Kleer and Membersy came together in 2024 to provide an unmatched dental membership solution and experience. Leveraging their complementary strengths, industry expertise, and scale, Kleer and Membersy will create significant value for DSOs, independent dental practices, and their patients by expanding access to care for all uninsured and underinsured Americans, including more than 76 million adults without dental insurance.