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Senior Customer Service Representative

2 months ago

Fort Wayne, United States Prestige Staffing Full time

Prestige Staffing Services is seeking an experienced Senior Customer Service Representative for a direct hire salaried opportunity in Fort Wayne, Indiana. Our client has an outstanding company culture and offers an excellent benefit package. Primary Responsibilities Manage communications between the customer, company sales department, and the company engineering and operations teams to support the specific needs of the customer. Perform RFQ process, initiate workflow and return completed quote to customer (and sales rep if needed) in conjunction with the Product Engineers. Process all customer Purchase Orders (PO). Confirm all PO information is accurate including part number, quantity, correct pricing, shipping instructions, special documents required with shipment, current revision number, etc. Enter the confirmed PO information into the ERP to create Sales Order (SO). Request all necessary additional customer data such as prints for revision changes, customer supplied lot numbers, quality document requirements, etc. Send the order confirmation to the customer once SO information is correct and delivery has been supplied by Planning Manager. Respond to all customer requests such as inquiries for potential to expedite specific product, status updates, potential to de-expedite specific product, canceling a PO, duplicate copies of lost documentation (i.e. invoices, shipping documents, tracking numbers, C of C’s), etc. Oversee and monitor the progress and status of specific/critical expedite requests to completion. Process and respond timely to all customer product return requests. Communicate delivery adjustments (short or over) and issues as far in advance as possible to the customer. Obtain and process new customer set-up paperwork in coordination with Accounting. Maintain and create/update both internal and external daily, weekly or monthly metrics, reports and analysis. Perform procurement and shipping tasks related to orders. Adhere to and follow all work instructions and company policies as outlined in the Quality Manual. Perform assigned duties or special assignments as requested by Manager, Controller, Sales Force or VP of Sales. Requirements High school education (some college classes, college degree or APICS/CPIM certification a plus). 2-3 years of Customer Service and/or Purchasing Agent experience preferably in a manufacturing environment. Strong familiarity with MS Outlook (email), MS Word (documents), MS Excel (spreadsheets), MS PowerPoint (presentations) and Adobe Acrobat (pdf) to create, manage, update and save electronic data on the network and send or receive electronically from customers. #J-18808-Ljbffr