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Service Administrator

3 months ago

Humble, United States Fairbanks Scales Full time
Job DescriptionJob Description

Overview

The Service Administrator will support the Area Service Manager, and Service Technicians, and customers through exceptional service and support and is responsible for coordinating joint activities and exchanging information with many internal and external contacts.


Responsibilities:

  • Handle general customer inquiries, i.e. invoices and billing questions, and general product information in a prompt and courteous manner
  • Respond to all internal inquiries from Technicians, Area Service Managers, and other internal contacts promptly
  • Help resolve customer billing or service issues to resolve past due invoices
  • Input billings data daily. (100% completed by the end of each week)
  • Generate and properly complete quality work orders
  • Complete inter-division billing (installation, intra-shop transfers & warranty)
  • Input, track, and verify commissions using Quarterly Commission Report
  • Prepare and review the Open Order Report on a weekly basis.
  • Effectively schedule technicians from the Open Order Report.
  • Review and process invoices twice a week (Accounts Payable).
  • Accounts Payable invoices to be 100% current by the end of the week.
  • Utilize the Metrix Software to open, process, and complete orders
  • Perform administrative support to assigned Customer Support Centers in an accurate and timely fashion
  • Order all publications and literature and maintain the filling of product or marketing materials
  • Maintain parts inventory including maintaining the order log, pricing/ordering parts, working with various vendors
  • Maintain the quotation log for the Customer Support Center
  • Always represent Fairbanks Scales in a professional and ethical manner
  • Perform other related duties as assigned

Requirements

  • 2 - 4 years of work experience in a clerical or administrative role
  • Working knowledge of word processing and spreadsheet programs
  • Knowledge of basic mathematical computations
  • General office organization skills
  • Possess a cooperative attitude, be personable
  • Reliable attendance is an essential requirement of the job

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets


DISCLOSURE REGARDING BACKGROUND INVESTIGATION

Fairbanks Scales Inc. may obtain information about you from a third-party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates, The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING

Fairbanks Scales Inc. performs post-offer, pre-employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post-offer, pre-employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety-sensitive role.



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