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Account Executive

4 months ago

San Jose, United States Vitu Full time
Job DescriptionJob Description

Account Executive

 

Vitu

Vitu is a private equity backed (Accel-KKR) innovative SaaS company providing cutting-edge services to the motor vehicle industry. The company is continuing its exponential growth and looking for leaders and team members to support and drive its continued success. Vitu currently has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, New Hampshire, Oregon, Pennsylvania, Texas and Virginia.

Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients.

Responsibilities

  • Train dealership personnel on the use of Vitu.
  • Meet with dealership management to review process and procedures pertaining to their DMV paperwork.
  • Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
  • Maintain a strong business relationship with key dealership personnel.
  • Provide Vitu/VITU support via phone, chat and email as needed.
  • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
  • Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
  • Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
  • DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
  • Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
  • Conduct DMV fee trainings both in-person and via webinar.

Qualifications

  • CA DMV title and registration experience is preferred
  • Requires an individual with excellent communication, retention and training skills
  • Troubleshooting and problem-solving skills are a must
  • Strong writing skills, and attention to detail
  • Must be familiar with various DMS systems that are used by Vitu clients
  • A clean driving record and current State driver license is required

Experience

  • Experience with Reports of Sale and other related DMV documents for both new and used vehicles
  • Account management in a business to business environment is preferred.   
  • Experience with DMV accounting and bundle reconciliation
  • EVR program knowledge (E-filing)
  • Knowledge of DMV regulations pertaining to registration processing
  • Experience with Chrome and Firefox configuration and settings 
  • Able to use various PC programs including Microsoft Word, Excel, and Google Drive
  • Able to effectively communicate with high level Executives
  • Able to work independently with limited supervision
  • Travel is required up to 150 miles

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