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Director of Community Based Services

1 month ago

Statesville, United States Children's Hope Alliance Full time
Job DescriptionJob DescriptionDescription: ** This position will commence in October 2024. Interviews and onboarding will proceed prior to this date. **

Job Summary

The director provides oversight to the fiscal, quality assurance and improvement, and regulatory standards of TASK (Treatment Alternatives for Sexualized Kids) and Intensive In-Home Services.

Principal Duties and Responsibilities

Specific duties and responsibilities:

Leadership

  • Maintain effective and cooperative relationships with staff to ensure successful implementation of agency mission
  • Ensure that all aspects of TASK and IIH programs meet or exceed the appropriate standards of state and federal licensing and accreditation standards
  • Set key performance indicators that reflect the organizational strategic plan and assure monitoring and reporting of set goals
  • Collaborate with executive leadership on strategic plans for programs

Supervision

  • Directly supervise staff, including Senior Clinicians in TASK and IIH Team Leads. Craft annual development plans for supervisees
  • Oversee on-boarding for new hires
  • Complete individual annual performance appraisals for all direct reports, and provide monthly face to face supervision
  • Conduct individual staff performance discussions, and draft corrective action plans for staff not meeting job performance expectations
  • Develop clinical consultation structure for programs

Administration

  • Analyze monthly financial statements. Ensure programs operate within budget and spending policy
  • Establish and maintain partnerships in the community with child welfare agencies, schools, department of juvenile justice, philanthropic organizations, and other human service organizations
  • When applicable supervise the implementation of service delivery schedules, quality assurance/improvement plans, plans of correction, peer review schedules, and program strengthening plans
  • Assess customer satisfaction from external stakeholders
  • Set, and maintain program utilization goals
  • Create and maintain program manuals, workflows, and business processes for all aspects of operation, including clinical documentation improvement plans
  • Ensure programs administer standardized assessments and screening tools
  • Lead a culture of measurement-based care
  • Ensure programs document service delivery in electronic health record
  • Use program performance dashboards to drive program improvement, lead a data-driven decision-making culture

Supervision responsibilities:

This position supervises Senior Clinicians in TASK and IIH Team Leads. This position is responsible for overall direction, coordination, and evaluation of reporting employees in accordance with the organization’s policies, procedures, and applicable laws.

Core Competency: Supervisors

Supervisors will complete 100% of direct reports evaluations on time (within 30 days of the effective date of evaluation) and will have no old evaluations outstanding to meet expectations. Supervisors that supervise second level reports will also need to have 85% of any indirect reports completed on time to meet expectations.

  • Measurement: Review of evaluations due during the review period and whether they were completed on time.

All employees have the following expectations:

  • Mission: Contribute to and enhance company mission
  • Organization: Prioritize and plan work responsibilities appropriately
  • Professional Development: Attend and/or successfully complete all required trainings and meetings
  • Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
  • Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
  • Teamwork: Serve effectively as a team contributor on all assignments
  • Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
  • Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
  • Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.
Requirements:

Education and Experience Requirements

  • The position requires a Master’s Degree in a Human Service or related field plus 5+ years of experience with target populations. The position requires a valid NC licensure (PhD, PsyD, LCSW, LMFT, or LCMHC).
  • Requires knowledge and the ability to practically implement mental health regulations and clinical services.
  • Requires effective communication, decision making, analytical, interpersonal, leadership and professional skills.
  • Previous experience as a clinical manager, or healthcare administrator preferred.
  • Applicants with an MBA and work experience in a healthcare setting will be considered on an individual basis.

Physical Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 30 pounds.
  • Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
  • Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
  • Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
  • The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
  • The employee must occasionally travel to different locations in the course of work.
  • Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.