Director, Membership and Career Center

1 month ago

Washington, United States TalentRemedy Full time
Job DescriptionJob Description

With more than 10,000 members, our client is the largest and most comprehensive association of professionals committed to advancing international higher education. Based in the United States, they provide programs, products, services, and a physical and virtual meeting space for the worldwide community of international educators. The association provides leadership to its varied constituencies through establishing principles of good practice and providing professional development opportunities. They encourage networking among professionals, convene conferences and collaborative dialogs, and promote research and knowledge creation to strengthen and serve the field. They lead the way in advocating for a better world through international education.


They believe that international education advances learning and scholarship, fosters under-standing and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. They believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all.


Position Summary:

The Director, Membership and Career Center leads the assocation's efforts to acquire and retain members and builds robust systems for identifying and successfully encouraging engagement in programs and activities within the global higher education marketplace. The incumbent also manages the assocations’s Career Center aimed at providing job posting services year-round and a career development and mentoring program at the annual conference. This position is also responsible for developing and managing a career professional development program for members that is deployed throughout the year.

Essential Functions:

(40%)
  • Steward relationships with member account contacts and stakeholders and ensure outstanding customer care to all members and member prospects.
  • Troubleshoot to provide timely and effective issues resolution for escalated inquiries, together with the Program Manager, Marketing and Membership or staff support team.
  • Advise senior management on the full range of member-related matters.
  • Develop meaningful training opportunities about member benefits for the assocation’s cross-departmental Membership team and other aligned staff partners.
  • Communicate membership updates and plans to association staff and serve as an enthusiastic advocate for membership.
(25%)
  • Meet and exceed established annual membership recruitment goals.
  • Collaborate with the Marketing team and the knowledge community liaisons, developing annual strategies and tactical plans focused on member acquisition and retention.
  • Develop and regularly update strategic member and non-member outreach and engagement messaging that leverages valued membership program, product and, services benefits. Communicate the value of member benefits to members and the marketplace.
(10%)
  • Compile data and information in ways that point to membership solutions. Support marketing and marketing partners with multiple lists for acquisition and retention programs.
  • Update and administer biennial member survey.
(10%)
  • Oversee a dynamic program of activities for the association's Career Center at the annual conference, including career-focused presentations and the assocation's Career Adviser Program.
  • In collaboration with an external partner, manage the assocation's Jobs on the Career Center site to meet revenue goals.
(5%)
  • Engage and build relationships with the assocation's regions as potential conduits for 5 membership growth
(5%)
  • Document with the membership support team all member servicing and reporting 5 procedures.
(5%)
  • Perform other duties as assigned


Requirements

Required Qualifications:

  • Education: Bachelor’s degree relevant to position requirements, or an equivalent combination of education and experience.
  • Experience:
    • Minimum five years of progressive experience in membership management.
    • A track record of excellent customer relations support using a variety of communication mediums and platforms.
    • Experience with project management and coordination of volunteer groups or components.
    • Strong communication skills, both oral and written, and excellent organizational skills and attention to detail.
  • Other KSAs:
    • Demonstrated ability to plan, take initiative, set priorities, and exercise sound judgment as well as problem-solve in a complex, fast-moving environment.
    • Ability to lead in a team setting, while handling issues with confidence, diplomacy, and discretion.
    • Experience communicating and delivering presentations through web- based applications.
    • Proficiency with Microsoft Office suite products.

Preferred Qualifications:
  • Education: Master’s degree relevant to position requirements.
  • Experience: 10 years of membership, customer care, or career services experience serving diverse, multicultural member or customer services organization(s).
  • Other KSAs:
    • Experience with member data management and analysis.
    • Experience with database software, as well as various web or cloud-based conferencing platforms.
    • Financial modeling and forecasting experience.
    • Campaign marketing experience.
    • Career services or counseling experience.
    • Ability to present and deliver webinars.
    • Ability to master various technology, web, and data management systems.
    • Supervisory skills and experience.
    • Previous experience with international education, or other association membership, or nonprofit organizations.
    • International membership development and/or business development.
Work Environment:

The workday is generally 9:00 a.m. to 5:00 p.m. The week after Memorial Day to Labor Day, it is 8:30 a.m. to 5:30 p.m. Monday through Thursday and 9:00 a.m. to 12:00 p.m. on Friday.

Travel is required occasionally related to job responsibilities, especially for the annual conference or other leadership meetings. Participation in the annual conference the week of Memorial Day, including the holiday itself, is a job requirement. The annual conference is held in varying cities.

Tasks are performed in a typical office environment, involving sitting for extended periods of time. Sitting, standing, bending, and lifting 10 lbs or less will occur intermittently throughout the workday. Position involves constant use of computer keyboard and monitor, with intermittent use of headset and microphone.




Benefits

This 35 hour week position has a target salary of around $105,000 and is eligible for a competitive employee benefits package, including:

  • Competitively priced medical and dental insurance plans with CareFirst
  • 403(b) retirement plan with eligibility for a 7% employer contribution
  • Generous paid vacation, sick, personal, and parental leave plans and seventeen paid days around federal holidays
  • Fully paid group life and disability insurance coverage
  • Health and dependent care flexible spending account plans
  • Pre-tax parking and transportation plans
  • Generous tuition reimbursement benefit
  • Opportunities for professional development and generous tuition reimbursement benefits
  • Free onsite fitness center and secure bicycle parking


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