Current jobs related to Director of Membership - Washington DC - The Phillips Collection

  • Director Of Memberships

    5 months ago

    Washington, United States Gecko Hospitality Full time

    Are you a dynamic and seasoned Director of Memberships on the lookout for an exciting new challenge in the bustling heart of Washington D.C.? Search no more! Our prestigious, high-end club is on the hunt for a stellar candidate to enhance our team and elevate our member experience to new heights. Nestled in a prime location, boasting state-of-the-art...

  • Membership Director

    3 weeks ago

    Washington, Washington, D.C., United States Gecko Hospitality Full time

    Director of MembershipsWe are seeking a seasoned professional to lead our membership growth and retention efforts. As the Director of Memberships, you will be responsible for developing and implementing strategic plans to attract new members, managing current member accounts, and fostering relationships with key stakeholders.Key Responsibilities:Develop and...

  • Managing Director, Membership

    2 weeks ago

    Washington, United States Tennessee Society of Association Executives Full time

    Job Summary:The Managing Director, Membership and Engagement will play a key leadership role in fostering a member-focused culture that aligns with AIA's values and mission. This position will be responsible for developing and executing innovative strategies for member recruitment, retention, and year-round engagement while overseeing the processing of over...

  • Strategic Membership Director

    7 days ago

    Washington, Washington, D.C., United States The American Institute of Architects Full time

    Job SummaryThe American Institute of Architects (AIA) seeks a highly skilled and experienced professional to serve as the Managing Director, Membership and Engagement. This key leadership role will be responsible for developing and executing innovative strategies to foster a member-focused culture that aligns with AIA's values and mission.The ideal candidate...

  • Managing Director, Membership

    2 days ago

    Washington, Washington, D.C., United States The American Institute of Architects Full time

    Job Title: Managing Director, MembershipThe American Institute of Architects (AIA) is seeking a highly skilled and experienced Managing Director, Membership to join our team. As a key member of our leadership team, you will be responsible for developing and executing innovative strategies for member recruitment, retention, and year-round engagement.Key...

  • Director of Membership Growth

    2 months ago

    Washington, Washington, D.C., United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a seasoned professional to lead our membership growth and retention efforts as the Director of Membership Growth.About the Role:The Director of Membership Growth will play a crucial role in driving our club's membership growth and retention. Key responsibilities will include:Developing and implementing strategic plans to attract...

  • Managing Director, Membership

    2 weeks ago

    Washington, Washington, D.C., United States The American Institute of Architects Full time

    Job SummaryThe American Institute of Architects (AIA) is seeking a seasoned professional to lead our membership and engagement efforts. As the Managing Director, Membership and Engagement, you will play a critical role in fostering a member-focused culture that aligns with AIA's values and mission.Key ResponsibilitiesDevelop and execute innovative strategies...

  • Director of Membership and Engagement

    4 weeks ago

    Washington, Washington, D.C., United States International Stability Operations Association Full time

    Job Title: Director of MembershipInternational Stability Operations Association (ISOA) is seeking a dynamic and passionate Director of Membership to lead membership development, recruitment, retention, and enhance the membership experience.Key Responsibilities:Collaborate with a team of professionals in areas such as Membership, Event Planning, Budgets,...

  • Managing Director, Membership

    6 days ago

    Washington, United States The American Institute of Architects Careers Full time

    The American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is a...

  • Managing Director, Membership

    4 weeks ago

    Washington, United States Tennessee Society of Association Executives Full time

    The American Institute of Architects (AIA): AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design. Each one of us at AIA is a...

  • Director of Membership Growth

    4 weeks ago

    Washington, Washington, D.C., United States Gecko Hospitality Full time

    Director of Memberships Job DescriptionWe are seeking a highly skilled and experienced Director of Memberships to join our team at Gecko Hospitality. As a key member of our leadership team, you will be responsible for driving membership growth and retention, while delivering exceptional member experiences.Key Responsibilities:Develop and implement strategic...

  • Managing Director, Membership

    4 weeks ago

    Washington, United States The American Institute of Architects Full time

    The American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.   Each one of us at AIA is...

  • Managing Director, Membership

    1 day ago

    Washington, United States The American Institute of Architects Full time

    The American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.   Each one of us at AIA is...

  • Director of Membership Development

    2 months ago

    Washington, Washington, D.C., United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a seasoned professional to lead our membership growth and retention efforts as the Director of Membership Development.About the Role:The Director of Membership Development will play a critical role in driving our club's membership growth and retention. This individual will be responsible for developing and implementing strategic...

  • Managing Director, Membership

    4 weeks ago

    Washington, United States The American Institute of Architects Careers Full time

    The American Institute of Architects (AIA): AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.   Each one of us at AIA is...

  • Managing Director, Membership

    3 weeks ago

    Washington, United States The American Institute of Architects Careers Full time

    The American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.   Each one of us at AIA is...

  • Managing Director, Membership

    2 weeks ago

    Washington, United States The American Institute of Architects Careers Full time

    The American Institute of Architects (AIA):AIA will provide you with the opportunity to advocate for the value of architecture and give architects and design professionals the resources they need to do their best work. The collective voice of architects is essential and our work drives positive change through the power of design.   Each one of us at AIA is...

  • Senior Director of Membership and Engagement

    7 days ago

    Washington, Washington, D.C., United States Daughters of the American Revolution Full time

    Job DescriptionThe Daughters of the American Revolution, a 501(c)(3) organization dedicated to promoting patriotism and preserving American history, seeks an experienced professional to serve as our Senior Director for Membership and Engagement.This role will lead the development and implementation of membership growth strategies, as well as the day-to-day...

  • Director of Membership and Fund Development

    4 weeks ago

    Washington, Washington, D.C., United States Japanese American Citizens League Full time

    Job Title: Director of Membership and Fund DevelopmentJapanese American Citizens League (JACL) is seeking a highly skilled and experienced professional to lead our membership and fund development efforts. As the Director of Membership and Fund Development, you will be responsible for developing and implementing strategies to increase membership and...

  • Director of Membership Development

    2 months ago

    Washington, Washington, D.C., United States Gecko Hospitality Full time

    About Gecko HospitalityWe are a prestigious hospitality company dedicated to providing exceptional experiences for our members. As a Director of Memberships, you will play a crucial role in driving membership growth and retention, while fostering a culture of excellence within our organization.Key Responsibilities:Develop and Implement Membership Strategies:...

Director of Membership

2 months ago

Washington DC, United States The Phillips Collection Full time

 

POSITION SUMMARY:

Reporting to the Chief Advancement Officer, the Director of Membership is a creative leader seeking to grow the pipeline of “Friends” Membership (donors of $75-$2,499) to position The Phillips Collection for long-term sustainability as it begins its second century. The Director of Membership develops and implements strategies that increase new member acquisition and improve retention, enrich the member experience, and enable the program to meet ambitious annual revenue goals. This position directs all aspects of the general membership program, including reporting and analysis, project management of direct-response fundraising efforts, and coordination of member events.

The Director of Membership is an important leader in the Advancement Department, helping to shape strategy and plans for the future of membership and annual giving programs with a priority on a fun and meaningful membership experience, data-driven portfolio management, and cross- and inter-departmental collaboration to grow donor pipelines.

The Director of Membership supervises the full-time Membership Associate, and coordinates with the Guest Services team to supports part-time, public-facing Guest Services Associates that promote membership sales at the museum admissions desk. Additionally, the Director of Membership works with the Major and Planned Giving team to cultivate an increasingly diverse pipeline of prospective donors to grow the 10,000-strong membership base, evaluating and enhancing all aspects of annual fundraising so as to support the museum’s commitment to diversity, equity, accessibility, and inclusion (DEAI).

The Phillips Collection Advancement Department is in an exciting time of transition, following a highly successful Centennial Campaign, the arrival of a new leadership (a new Museum Director and CEO in March 2023 and Chief Advancement Officer in October 2023), and record-breaking successes across the museum. A new strategic plan was approved in June 2024 to shape the near-term future and priorities of the museum.  

ESSENTIAL JOB FUNCTIONS & DUTIES:

Membership program management—

Executes best strategies in stewardship, renewal and upgrading of current membership (10,000 households); acquiring new members and guest conversion; and increasing annual fund giving from members. Regularly evaluates effectiveness of membership program services, benefits, and policies, relating to retention and acquisition of members. Collaborates with Curatorial, Public Programs, Education, and DEAI colleagues to design programming that engages and stewards members. Oversees fundraising strategies and progress to goal for the Contemporaries program, the robust young professionals group at the Phillips In concert with the Major and Planned Giving team, foster pipeline to convert “Friends” members ($75-$2,499) into new planned giving donors and/or the “Circles” tier of membership ($2,500+).

 Member cultivation and stewardship—

Serves as primary representative of Membership program daily and at all Membership events, including exhibition openings, museum programs, exhibition tours, and members-only events. Maintains membership information, correspondence, and documentation via the Altru database. Collaborates with the Director of Major and Planned Giving, as well as the Guest Services team, to ensure that strategies for Membership pipeline development are being maximized. Leads cultivation and engagement of The Phillips Contemporaries by building relationships with individuals, organizing events and tracking engagement and activity.

Direct response project management—

Develops and directs strategies internally with other departments and externally with consultants to develop campaigns using integrated mail, online communications, social media, website, and email to acquire, upgrade, and renew members and donors. Works with external consultant to plan and execute dedicated annual acquisition campaign. Writes copy for annual fund appeals, renewals, member emails, and secondary acquisition efforts. Develops email list segmentation strategies using interest groups to maximize and customize engagement, fundraising, and list health. Partners with Marketing and Communications team to leverage e-newsletters, member magazine, and other communications opportunities that communicates the museum’s impact.

Data management, reporting, and analysis—

Develops and maintains a system of tracking all program activity, develops and produces analytical reports on membership retention and growth campaigns and revenue, as well as composition of membership base and allocation of funds.
Monitors progress towards revenue goal and provides reports and analysis for senior management and the Board of Trustees. With the Membership Associate and through support from the Advancement Operations team, develops, promotes, and documents best practices and policies associated with member, donor, and prospect management. Collaborates with Operations team to oversee the gift tracking and acknowledgment process for all member-related gifts, ensuring that gifts are recorded accurately and acknowledged promptly, and that information is recorded in the constituent database. Guides employer gift matching programs, as well as auction and staff requests related to Membership. Utilizes member data to understand engagement and churn drivers and put solutions in place to deliver improved metrics.

General Management

Supervision and General Support

Manages the full-time Membership Associate and supports Guest Services Associates, who provide front line customer service to members and visitors, by providing training on membership sales, phone, and online communications, and by promoting customer service best practices at the front desk with an outcome of greater membership sales and a more engaging and welcoming experience. Oversees all customer service issues, requests, complaints and inquiries regarding Membership. Participates in periodic Trustee-led Advancement Committee meetings to promote alignment and follow through on pipeline development. Prepares and manages annual budget for Membership revenue and expenses, in partnership with Chief Advancement Officer and Director of Operations.

Special Events

Plans the calendar of annual Membership activities and events, in collaboration with the Special Events team. Represents The Phillips Collection at myriad internal and external events organized for donors and prospects. Staff additional evening and weekend events including VIP openings, Phillips after 5, and Public Programs events at the museum and Phillips@THEARC, in order to support Membership growth.

POSITION REQUIREMENTS & QUALIFICATIONS:

Bachelor’s degree required 5+ years of Advancement experience in a not-for-profit environment, preferably in the arts and culture sector Demonstrated ability to design and implement effective cultivation, solicitation, and stewardship strategies for engaging and upgrading a pipeline of at least 5,000 members or customers Strong understanding of trends in membership and loyalty programs, especially through current digital fundraising tactics while continuing to maximize traditional print-based, direct mail strategies Collaborative, positive team player with high degree of personal initiative and accountability, as well as skill in a customer/donor-centric service role as a spokesperson for The Phillips Collection and the Membership program Superlative written and verbal communication skills; ability to craft strong externally facing, data-driven presentations a plus Strategic, creative, curious, and organized thinker, skilled at managing multiple competing priorities Prior experience with analytics, including reporting metrics and insights; ability to understand data and leverage it to design effective and engaging member-facing communications Experience with leading, managing, and mentoring direct report employees Meticulous attention to detail, particularly with data and numbers. Experience with sophisticated CRM essential, and Blackbaud/Altru databases preferred Knowledge of and passion for the arts, and especially the visual arts, strongly preferred Proficiency with email marketing platforms; experience with iContact or similar e-mail client a plus Willing to work during evenings and weekends, as needed

 The Phillips Collection is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, pregnancy, childbirth or related medical conditions, national origin, age, physical or mental disability, genetic disposition or carrier status, marital status, veteran status, personal appearance, gender identity or expression, family responsibilities, matriculation, political affiliation, or any other category protected under applicable federal, state, or local law.