Global Operations Specialist

3 weeks ago

Cleveland, United States Flexjet Full time
Job DescriptionJob Description

POSITION SUMMARY

The Global Trip Planner – Global Operations Specialist will be responsible for support to Flexjet US & Flexjet Europe while maintaining a high attention to detail, focus, and adaptability to our dynamic flight schedule.

DUTIES & RESPONSIBILITIES

  • United States based role supporting our European & US operations.
  • Flight Following Flexjet Europe’s fleet
  • Submit and manage applications for airport slots and PPRs (prior permissions requests), landing, parking requests. and overflight permits when required for all flights.
  • Submit and manage requests for ground handling services, fuel, and other ground related arrangements (special services) for all flights as required.
  • Provide external agents with all applicable aircraft/crew documents required for trip planning.
  • In cooperation with the EU Ops team, monitoring changes such as CTOTs, Airport slots, diversions and re-route or re-plan as necessary to achieve the best possible outcome.
  • Communicate with pilots, air traffic control, ground services, and other relevant parties to relay important information and coordinate activities.
  • Work closely with scheduling, crew, maintenance teams, and ground services, to coordinate all aspects of a flight.
    • This involves ensuring that all necessary resources are in place and that any potential issues or delays are addressed promptly.
  • Interact with Owner Services to provide information about flight status, delays, or any other relevant details.
  • In the event of unexpected issues or emergencies, initiating and coordinating appropriate emergency responses.
    • Such as launching an ERP, rerouting flights, addressing maintenance or crew issues.
  • Responsible for activating Operational Procedures.
    • For example, Emergency Response Plans, Flight Watch and Overdue Aircraft Programs where applicable. These procedures form part of the Company’s Safety and Quality Management Manual
  • Report non-compliance observations for any potential safety, security, or quality issues.
  • Make rapid decisions concerning safety, regulations, and economy of operations
  • Ensure an efficient and timely communication on all international flight details.
  • Ensure all relevant teams are notified of any unforeseen situation and/or changes in international flights that may affect the flight activity.
  • Provide exceptional customer service to internal and external customers

EDUCATION & EXPERIENCE

  • Bachelor's degree (B. A.) or two to four years related experience and/or training; or equivalent combination of education and experience.
  • Dispatch License not required, but is a plus
  • Flight planning and operational experience, ideally gained within a Business Aviation environment is preferred, but not required.

REQUIRED SKILLS & QUALIFICATIONS

  • Familiarity with core job competencies including, but not limited to, international operations, Customs/immigration requirements, airport access coordination (landing permissions, slots, PPRs, etc.), handling services, weather trends, and ATC flow is preferred.
  • Able to work in a fast-paced, team-oriented environment.
  • Strong communication (verbal and written) skills with the ability to self-motivate, handle multiple tasks, meet established targets.
  • Strong organizational skills
  • Proficient in Microsoft Office applications

SCHEDULE

  • Front/half back half schedules available
  • Early Morning to evening shifts
  • Ability and willingness to work nights, weekends, holidays, and overtime as required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to:

  • Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment.
  • Physical demands may include walking, carrying, reaching, standing, and stooping.
  • Must be able to assess conditions visually and aurally.

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