Installation Coordinator

1 month ago

Phoenix, United States Express Flooring Full time
Job DescriptionJob Description

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.

Position is responsible to provide administrative & customer service support to the Installation Manager & Service/Warranty Manager for the execution of all installation, warranty, and repair projects.

What you will do as an Installation Coordinator:

  • Support management on all active installation projects.
  • Act as a liaison & main point of contact between the company and all customers.
  • Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner.
  • Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects.
  • Manage contractor-to-customer relations ensuring efficient project execution.
  • Troubleshooting any and all issues that arise on any given installation project ensuring that all issues are resolved and that any needed actions are communicated to the appropriate department in a timely and professional manner.
  • Drive installed revenue to meet and or exceed forecasted sales and budget goals.
  • Drive increased revenue for all out-of-scope material and labor additions on all active projects
  • Establish, maintain, and develop relationships with our industry vendors, suppliers, and logistic companies.
  • Ensure Express Flooring only provides the highest level of customer service and strives for excellence on every customer experience.
  • Daily, weekly, & monthly KPI reporting.
  • Provide interdepartmental support as needed.
  • Miscellaneous duties as assigned.

What you need to be successful as an Installation Coordinator:

  • 1-2 years of flooring and/or construction experience preferred.
  • Able to work in a fast-paced environment.
  • Knowledge of principles and practice of employee supervision including assigning, monitoring, work evaluation, hiring, training, counseling, and disciplining.
  • Microsoft Office Software
  • Excellent verbal and written skills
  • Excellent customer service skills
  • Ability to exercise sound judgments within established guidelines.
  • Create and support a positive, safe, and appropriate work environment.
  • Execute OSHA and ADOSH safe work environment.
  • Bilingual (English & Spanish) is preferred.

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range$23—$25 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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