FHA Knowledge Content Manager

4 weeks ago

Silver Spring, United States Dansources Technical Services Full time
Job DescriptionJob Description

FHA Knowledge Content Manager - (CREATIVE COMMUNICATIONS Manager I)

REMOTE

Public Trust Required

Job Overview:

Leidos is currently looking for a Knowledge Base Content Manager. The right candidate will have a strong background in single-family FHA mortgages including documenting mortgage policies, processes, and training content.

Our Leidos team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

This is an exciting opportunity to use your FHA expertise and knowledge. As the Knowledge Base Content Manager, you will be accountable for maintaining accurate and current content on HUD’s "FHA Knowledge Base Portal". The FHA Knowledge Base Portal is a vital resource relied upon by the mortgage industry and the general public for their housing-related inquiries and requests. The right professional for this position will be detail-oriented and quality-focused while also staying aware of all updates or changes regarding FHA policies and procedures.

If you know that you can succeed and thrive in this role, apply We look forward to hearing from you.

Primary Duties:
- Create and revise knowledge base content for HUD and FHA programs to reflect current policy and procedures.
- Perform audits and certify all published knowledge base articles for accuracy, functionality, and format on a quarterly basis.
- Meet deadlines for knowledge base content updates based on HUD requests and FHA policy changes following standard operating procedures.
- Manage and assign work to the Knowledge Base Content team making sure performance expectations are met.

Basic Qualifications:
- Bachelor's degree or relevant experience in lieu of a degree
- At least 4 years of experience with Single Family FHA origination policies and procedures.
- At least 4 years of experience writing processes, procedures, or training content in the mortgage industry which could be read and easily understood by the intended audience.
- Excellent organizational and time management skills with the ability to adapt and support ongoing changes to systems, policies, and processes.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

JOB DESCRIPTION: This family is responsible for providing creative oversight and management of high quality graphics, desktop publishing, editing, digital media, and web development. The job positions require a complete understanding of the production processes involved and the ability to interact with and direct others. Is responsible for the coordination of the overall design and format. Coordination usually involves large projects, several at a time. Consults with users to assess project requirements and aids in ensuring mission and objectives are communicated. May develop interpretive themes that convey ideas and information. Ensures high quality of output and compatibility of product with follow-on reproduction processes. Provides art, writing, and editorial direction and guidance to others on projects. Maintains production logs and cost data for project scheduling, budgeting, and billing. Utilizes electronic publishing or new media software systems and may format, produce, prepare layouts and graphic design, and/or revise complex publication materials such as marketing and advertising promotional materials, proposals, publications, books, manuals or reports. Works with print vendors, checking proofs and supervising press runs. SCOPE: Manages the staff and/or the creative production of the organization. Oversees the preparation, presentation and follow-up of major projects. Receives assignments in the form of objectives and establishes goals to meet objectives. Work is reviewed and measured based on meeting objectives and schedules. May establish and recommended changes to policies or processes that affect organization. PROBLEM COMPLEXITY: Works on complex tasks where analysis of client's data requires an evaluation of various factors. Exercises independent judgment within broadly defined procedures and policies in selecting methods and techniques for obtaining solutions. Ensures project budget, schedules, and performance requirements are met. IMPACT: Erroneous decisions may result in delays and have financial impact to the organization. LIAISON: Regularly interacts with senior management on matters concerning several functional areas, divisions, and/or customers. Requires the ability to negotiate or persuade others in moderately complex situations. FREEDOM TO ACT: - LEADERSHIP AND MANAGEMENT: Manages activities of two or more sections or departments through subordinate supervisors who exercise full supervision in terms of costs, methods and employees. Provides input to the annual budget and is responsible for managing costs. In some instances this manager may be responsible for managing staff function and may not have subordinate managers. KNOWLEDGE/SKILLS AND ABILITY: Involves comprehensive knowledge of this field and the ability to complete difficult and complex assignments. Must have good leadership, mathematical, analytical, and reasoning skills as well as the ability to communicate complex ideas and provide innovative solutions. Requires the ability to operate independently and communicate effectively, both internally with technical staff, peers, and management as well as externally with customers. TYPICAL EDUCATION AND EXPERIENCE: Bachelor's degree and 10+ years related experience. Supervisory experience is usually 4+ years and/or size of staff is small to medium.

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