Patient Safety Coordinator

3 weeks ago

Glen Burnie, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our me

Job Description

General Summary

Under limited supervision, analyzes patient safety events and works with hospital leadership, clinical teams, and the Department of Risk Management to drive institutional change toward high reliability, zero harm and Just Culture. This role serves as a vital resource for the patient safety program, departmental leaders, physician colleagues, unit dyads, and front-line team members. Partners with leadership to facilitate and prioritize the ongoing focus on a culture of patient safety. Assists with developing and revising policies and procedures and is responsible for interpreting and ensuring compliance with organizational policies, quality and safety standards, and external regulations and codes (i.e., OHCQ, TJC, and Maryland COMAR).

 

Duties and Responsibilities


The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  1. Assists in the coordination of activities in the journey to become a High Reliability Organization (HRO) with the focus on zero harm.  Identifies, measures, monitors, and evaluates safety improvement activities within the organization in the context of a Just Culture. 
  2. Identifies and investigate patient safety events, opportunities, trends, and sentinel events.
  3. Coordinates with the Manager of Patient Safety/(PSO) and senior leadership to direct the safety program. This includes:
  • Coordinates the Root Cause Analysis (RCA) Process. This involves conducting investigations, facilitating root cause analysis (RCA) meetings, and running apparent cause analyses (ACA) when appropriate.
  • Develops action plans in accordance with The Office of Healthcare Quality (OHCQ) and the Joint Commission (TJC) regulations for sentinel event and adverse event review, reporting, and improvement plans. Facilitates action plan creation, completion, and sustainment monitoring.
  1. The “investigation” portion of adverse events and RCAs includes conducting chart reviews for the relevant discipline/program and preparing patient safety event summaries/timelines necessary for informed, collaborative discussion and problem solving.

 

  • Coordinates, improves, and provides leadership in the development of effective working relationships.
  • Fosters and maintains interactive and collaborative relationships with key medical staff (including Chairs and Chiefs) and provides guidance to clinical, departmental, and operational leadership to ensure key patient safety-centered care metrics are monitored and performance improvement is consistent with departmental objectives.

 

  • Collaborates with leaders in safety, quality, performance improvement, and data management to determine optimal utilization of data to drive improvements in Patient Safety and minimize preventable harm.

 

  1. Works as part of the patient safety team to identify and lead activities to improve event reporting and response to near miss events. Supports project management for identified patient safety projects discovered through event reports, adverse events, or data trends.
  2. Ensures compliance with external regulators and accrediting agencies (e.g., The Joint Commission, CMS, Maryland State Department of Health Office of Healthcare Quality (OHCQ). Ensures that Medical Center and department policies, procedures and standards meet requirements and regulations of regulatory and accrediting agencies related to patient safety.
  3. Collects and analyzes data, develops presentations, provides consultation, and leads service-specific and hospital-wide committees.
  4. Develops and implements education for employees and medical staff related to patient safety, the prevention of medical errors, and compliance with regulatory (NPSG) standards. Participates in staff orientation and contributes to the organizational Safety Newsletter, safety alerts, “Lessons Learned” and Great Catch Awards program.
  5. Serves as a consultant and resource person to the unit managers and unit/department clinical representatives. Assists clinical and ancillary departments with the development of clinical and/or safety indicators, criteria, and process improvements.
  6. With the guidance of the Manager/PSO, is responsible for the for the following aspects of the Event Reporting System:
    1. Reviewing daily event reports and notifying appropriate managers for follow up, as indicated
    2. Developing reports to identify patterns and trends
    3. Tracking trends and anticipating events to reduce preventable harm
    4. Identifying nominees for monthly Great Catch award

 

  1. Participates in Proactive Risk Assessments/FMEAs/Common Cause Analysis, as required.
  2. Assists with the implementation of the Safety Culture Assessment survey instrument as determined by UMMS. Assists with debriefings with individual work areas as results become available and collates action plans.
  3. Shall be a member of or lead key hospital committees and teams as requested for the purpose of ensuring that safety and the prevention of medical errors are addressed as needed. 
  4. Educating leaders and clinical staff on how to establish a blameless and supportive environment that balances and non-punitive response to human error with the appropriate level of accountability for reckless behavior.

 

Qualifications

Education and Experience

    1. Bachelor of Science in Nursing or related health care field. Master’s degree in nursing or related health science field is preferred.
    2. Current licensure in related field is required (i.e. nursing, physical therapy). Maryland Licensure Preferred
    3. Three years of experience in performing patient safety activities in an acute care facility is required.  Experience in an Academic Medical Center is preferred.


Additional Information

.

 

  • Patient Safety Specialist

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewCompany OverviewExperience a culture of appreciation at the University of Maryland Medical System, recognized for excellence in workplace environment. Our institution is a proud member of the University of Maryland Medical System, offering advanced healthcare services to our community. With a commitment to quality care, we are equipped with...

  • Field Safety Coordinator

    3 weeks ago

    Glen Burnie, United States Blueprint Staffing Full time $90,000 - $120,000

    Job DescriptionJob DescriptionTitle: Field Safety CoordinatorPosition Overview: The Field Safety Coordinator will be responsible for leading safety initiatives onsite at various locations within the Baltimore-DC-Virginia areas for one of our clients in this great direct placement opportunity. Responsibilities include assisting in the development of safety...

  • Patient Safety Specialist

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Position OverviewUnder minimal supervision, the Patient Safety Specialist is responsible for evaluating patient safety incidents and collaborating with hospital management, clinical teams, and the Risk Management Department to foster organizational transformation aimed at achieving high reliability, eliminating harm, and promoting a Just Culture.This role is...

  • Patient Experience Coordinator

    2 months ago

    Glen Burnie, United States Aspen Dental Full time

    At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient...

  • Patient Care Coordinator

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewCompany Overview:The University of Maryland Medical System is committed to delivering exceptional healthcare services to our community. Our institution is recognized for its dedication to quality, innovation, and compassionate care.Shift Schedule: Monday - Friday 8:00 AM - 4:30 PMLocation: University of Maryland Medical SystemGeneral...

  • Patient Scheduling Coordinator

    7 days ago

    Glen Burnie, Maryland, United States Mercy Health Full time

    Position Overview:The role of the Call Center Operator at Mercy Health is crucial in facilitating effective communication between patients and healthcare providers. This position acts as a vital scheduling liaison, ensuring that patients receive timely appointments with both primary care and specialist providers.Key Responsibilities:1. Serve as the primary...

  • Patient Scheduling Coordinator

    7 days ago

    Glen Burnie, Maryland, United States Mercy Health Full time

    Position Overview:The role of the Call Center Operator at Mercy Health is crucial in facilitating effective communication between patients and healthcare providers. This position primarily focuses on scheduling appointments and ensuring a seamless experience for patients seeking care.Key Responsibilities:1. Act as a liaison between patients and healthcare...

  • Patient Financial Coordinator

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewCompany Overview:The University of Maryland Medical System is dedicated to providing exceptional healthcare services to our community. Recognized as a leading healthcare provider, we pride ourselves on our commitment to quality, innovation, and compassionate care.Position Summary:Under general supervision, the Patient Financial Coordinator is...

  • Patient Care Coordinator

    7 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Shift Schedule: Monday - Friday 8:00AM - 4:30PMLocation: University of Maryland Medical SystemGeneral OverviewUnder the guidance of the Case Management Leadership, the Patient Care Coordinator will oversee the thorough assessment, planning, execution, monitoring, and overall evaluation of individual patient requirements. This role involves identifying...

  • Patient Service Representative

    3 months ago

    Glen Allen, United States Patient First Full time

    The responsibilities of this job include, but are not limited to, the following: Helping patients who require assistance while using the kiosk. Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; Respectfully handling Physician and Nurse requests in a timely...

  • Patient Scheduling Coordinator

    7 days ago

    Glen Burnie, Maryland, United States Mercy Health Full time

    Position Overview:The primary role of the Call Center Operator at Mercy Health is to act as a vital communication link for patients, facilitating appointments between primary care and specialist providers.Key Responsibilities:1. Serve as the main point of contact for patient scheduling inquiries.2. Ensure seamless communication between patients and...

  • Safety Companion

    7 days ago

    Glen Burnie, United States University of Maryland Medical System Full time

    Job DescriptionJob DescriptionCompany DescriptionExperience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of...

  • Facility Admissions Coordinator

    7 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job SummaryThe University of Maryland Medical System is seeking a highly skilled and detail-oriented Facility Admissions Coordinator to join our team. As a key member of our Patient Access department, you will be responsible for ensuring a seamless and efficient patient registration process, while providing exceptional customer service to our patients and...

  • Patient Service Representative

    1 month ago

    Glen Burnie, United States RadNet Full time

    Job DescriptionJob DescriptionResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare...

  • Lead Transportation Security Inspector

    2 weeks ago

    Glen Burnie, Maryland, United States Transportation Safety Administration Full time

    LocationGlen Burnie, MarylandDutiesOverviewEnsuring Safety, Protecting Lives - At the Transportation Security Administration, you will operate in a critical environment dedicated to safeguarding the American lifestyle. Across various locations nationwide, you will oversee the security of airports, seaports, railways, highways, and public transit systems,...

  • Patient Meal Service Coordinator

    7 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewGeneral SummaryUnder minimal supervision, the Patient Meal Service Coordinator is responsible for delivering meal services to patients, collecting menu preferences, maintaining nourishment stations, and distributing snacks and nutritional supplements between meals. This role requires exceptional customer service abilities.MissionEvery team member...

  • Registered Nurse

    2 days ago

    Glen Burnie, Maryland, United States University of Maryland Medical Center Baltimore Washington Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at the University of Maryland Medical Center Baltimore Washington. As a Registered Nurse, you will be responsible for providing high-quality patient care and collaborating with our interdisciplinary team to achieve exceptional patient outcomes.Key...

  • Patient Care Registered Nurse

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Company OverviewJoin the esteemed University of Maryland Medical System, recognized for its commitment to excellence in healthcare. Our facility is dedicated to providing top-tier medical services and is part of a network that prioritizes patient care and employee satisfaction. We pride ourselves on being a leading healthcare provider with a robust team of...

  • Patient Representative

    3 months ago

    Glen Burnie, United States Excelsia Injury Care Full time

    About UsAt Excelsia Injury Care) we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, and Pennsylvania which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries.The healthcare companies we manage and service offer an extensive slate of office-based...

  • Patient Care Associate I

    2 weeks ago

    Glen Burnie, Maryland, United States University of Maryland Medical System Full time

    Job OverviewUnder the supervision of licensed nursing personnel, the Patient Care Associate I is responsible for delivering direct care to patients. This role includes monitoring vital signs, managing surgical dressings, and assisting patients with daily living activities. The associate will perform blood draws and collect various specimen samples, while...