Service Support Analyst- Junior

3 weeks ago

Raleigh, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)
Location: Raleigh, NC
Duration: 12+ Months

Job Description:
The client is seeking a qualified IT Help Desk Specialist to provide first level hardware, software and application support to end users. This position is critical in promoting a positive customer relationship, requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.

An IT Help Desk Specialist operates in a Microsoft Windows environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.

Primary responsibilities include but are not limited to the following:
  • Respond via telephone or electronically to inquiries and requests for assistance.
  • Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.
  • Provide consultation, support, and/or training to clients of computer equipment or other client based applications.
  • Provide routine and non-routine support for a broad range of client applications or provide in-depth support for a narrowly defined area of technology.
  • Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines.
  • Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, status, and to provide instructions for others to follow when performing a task. This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams.

This position reports to the 1st Shift Judicial Support Center Supervisor. The work schedule for this position is Monday - Friday 8:00AM - 5:00PM. This position is a remote work position except for the occasional team meetings that are held in the office at NCJC. This shift includes a 1 hour lunch break.

Knowledge, Skills And Abilities / Competencies:
  • Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ivanti ticketing system.
  • Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.
  • Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training.

Minimum Education and Experience Requirements:
  • Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.
  • The shift work for this position will include state holidays. The 2024 holidays: January 1st, January 15th, March 29th, May 27th, July 4th, September 2nd, November 11th, 28th, and 29th, and December 24th, 25th, and 26th.

Skills:
 SkillRequired / DesiredAmountof ExperienceMicrosoft Windows 10 operating systemRequired3YearsOffice 365 suiteRequired3YearsTicketing system softwareRequired3YearsAnalyzing and diagnosing user problemsRequired3YearsBasic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problemsRequired3YearsExperience reading and interpreting hardware and software manuals and provide necessary information to usersRequired3YearsCommunicate and work with all levels of personnel in the field; communicate effectively in oral and written formatsRequired3Years

Powered by JazzHR

0T8h8cZH66

  • Service Support Analyst- Junior

    1 month ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...

  • Service Support Analyst- Junior

    3 weeks ago

    Raleigh, United States Serigor Inc Full time

    Job Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...

  • Service Support Analyst- Junior

    3 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets,...

  • Service Support Analyst- Junior

    3 weeks ago

    Raleigh, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high...

  • Service Support Analyst

    2 days ago

    Raleigh, United States iCore Technologies, LLC Full time

    Position: Service Support Analyst (Onsite)Location: Raleigh, NC. 12 MonthsEmployment type: C2C.Job ID : 735461Interview Type: Web Cam Interview OnlyWorksite Address: 1010 Middleton Dr., Raleigh, NC 27603 Job Description:Contractor DHB IT - User Support Technician - This position is based on Dix Campus in Raleigh, NC and is not eligible for remote...

  • User Support Analyst

    7 days ago

    Raleigh, United States NR Consulting Full time

    Job Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....

  • Junior Marketing Associate

    4 weeks ago

    Raleigh, United States Lightyear NC Full time

    Lightyear is seeking a Junior Marketing Associate to join our team on a full-time basis in our Raleigh, NC location. The Junior Marketing Associate will work with a group of seasoned sales and marketing professionals. Our Marketing team is responsible for engaging and educating customers about our clients services and products through individualized...

  • Junior Marketing Associate

    1 month ago

    Raleigh, United States Lightyear NC Full time

    Lightyear is seeking a Junior Marketing Associate to join our team on a full-time basis in our Raleigh, NC location. The Junior Marketing Associate will work with a group of seasoned sales and marketing professionals. Our Marketing team is responsible for engaging and educating customers about our client’s services and products through individualized...

  • LU IT Support analyst

    7 days ago

    Raleigh, United States Focused HR Solutions LLC Full time

    This job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network,...

  • Senior Financial Analyst

    2 weeks ago

    Raleigh, United States Southern Company Full time

    PowerSecure has a new opportunity in Finance! "We are seeking either a Senior Financial Analyst or Junior Financial Analyst who aligns with the qualities and values that PowerSecure is looking for." As a member of the Corporate FP&A team, this role will be responsible for supporting the monthly reporting, quarterly forecasting and annual budgeting processes,...

  • Junior Accountant

    1 week ago

    Raleigh, United States Strategic Employment Full time

    As a Junior Accountant, you'll gain exposure to all aspects of the accounting lifecycle for a multifamily property portfolio. You'll work closely with our team to ensure accurate financial reporting and analysis, contributing to key financial decisions. This role is a perfect stepping stone for a motivated individual looking to build a long-term career in...

  • Junior Accountant

    2 weeks ago

    Raleigh, North Carolina, United States Strategic Employment Full time

    As a Junior Accountant, you'll gain exposure to all aspects of the accounting lifecycle for a multifamily property portfolio. You'll work closely with our team to ensure accurate financial reporting and analysis, contributing to key financial decisions. This role is a perfect stepping stone for a motivated individual looking to build a long-term career in...

  • Senior Financial Analyst

    9 hours ago

    Raleigh, United States ASSA ABLOY Sicherheitstechnik GmbH Full time

    Who You AreYou are a seasoned Financial Analyst looking for the opportunity to join an amazing organization, with a long history of being an industry leader. You have a strong desire to be part of a small team of accounting professionals, providing guidance and mentorship for others. As a foward-thinker, you are looking for a role that will provide you with...

  • Senior Financial Analyst

    2 days ago

    Raleigh, United States ASSA ABLOY Sicherheitstechnik GmbH Full time

    Who You Are You are a seasoned Financial Analyst looking for the opportunity to join an amazing organization, with a long history of being an industry leader. You have a strong desire to be part of a small team of accounting professionals, providing guidance and mentorship for others. As a foward-thinker, you are looking for a role that will provide you with...

  • Salesforce Business Analyst

    2 weeks ago

    Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...

  • Salesforce Business Analyst

    6 days ago

    Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience: Gathering of Technical requirements, Meeting with key...

  • Salesforce Business Analyst

    2 weeks ago

    Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...

  • Salesforce Business Analyst

    5 days ago

    Raleigh, United States The Select Group Full time

    The Select Group is hiring a Business System Analyst for our client in the Raleigh/Durham area! This position will sit hybrid, onsite 3 days a week. If you are proficient with Salesforce and have a strong knowledge of Service Cloud, apply today! 3 - 5+ years CRM/Salesforce Business Analyst Experience:Gathering of Technical requirements, Meeting with key...

  • LU IT Support Analyst

    4 weeks ago

    Raleigh, United States Focused HR Solutions Remote Work Freelance Full time

    This job is 100% remote . If you received this job today from us please respond to this email only. Our client has an opening for a IT Support analyst.  This position is for  12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resume IT Support, troubleshoot, servicing and deploying computers, Cisco...

  • Junior Legal Counsel Digital

    2 weeks ago

    Raleigh, United States Hitachi Full time

    Description For our Legal Global Team we are looking for Junior Legal Counsel Digital & Service (f/m/d) Mission Statement: Legal Counsel is an individual contributor within the Digital & Service CoE in the Legal & Integrity function with global responsibility to provide legal support to lawyers and contract managers as well as the business with primary...