Service Support Analyst
2 weeks ago
Job Description:
Contractor DHB IT - User Support Technician - This position is based on Dix Campus in Raleigh, NC and is not eligible for remote work
Position Overview:
This position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.
Salary Rate is based on what a normal State User Support Technician would make: $45 per hour
Job Specific Responsibilities:
Assist with managing division computers and related equipment and software, includingdeployment and return of desktops, laptops, printers, and all peripherals.
Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates theoutlook email account for our Active Directory called EADS.
Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position.
Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
Help track DHB IT Inventory with our WASP Inventory Tracking System and follow established processes.
Knowledge,Skills, and Abilities Required:
Toreceive credit for all your work history and credentials, you must list thei nformation on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
Excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with coworkers,officials, and the public
Ability to work independently with minimum supervision
Ability to effectively manage multiple tasks and priorities
Capable of resolving routine problems based on existing documentation, training, and resources
Previous working experience providing technical support
Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
Skill Matrix Required:
SkillRequired / DesiredRequired ExperienceConsultant ExperienceIT IT Support, troubleshoot,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technologyRequired2 Years Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.Required2 Years Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.Nice to have1 Years First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.Required2 Years Use of an IT Ticketing System like ServiceNow to resolve requests and document work.Required2 Years Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.Desired2 Years Service Support Analyst (Onsite)-
Service Support Analyst- Junior
4 weeks ago
Raleigh, United States Serigor Inc Full timeJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...
-
Service Support Analyst- Junior
2 months ago
Raleigh, United States Serigor Inc Full timeJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software...
-
Service Support Analyst- Junior
4 weeks ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets,...
-
Service Support Analyst- Junior
1 month ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Hybrid)Location: Charlotte, NCDuration: 12+ MonthsJob Description:The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets,...
-
User Support Analyst
3 weeks ago
Raleigh, United States NR Consulting Full timeJob Title: User Support Analyst Location: Raleigh, NC (Onsite) Position Type: Contract with Possible extension Duration: 12+ months Job Description: Short Description: User Support Analyst II- General on-site IT support for client employees using a ticketing based system. Employees may provide support for hardware, applications, operating sys and imaging....
-
Service Support Analyst- Junior
4 weeks ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high...
-
Service Support Analyst- Junior
4 weeks ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware, software and application support to end users. This position is critical in promoting a positive customer relationship, requires a...
-
Service Support Analyst- Junior
1 month ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware, software and application support to end users. This position is critical in promoting a positive customer relationship, requires a...
-
Service Support Analyst- Junior
2 months ago
Raleigh, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Service Support Analyst- Junior (Remote)Location: Raleigh, NCDuration: 12+ MonthsJob Description:The client is seeking a qualified IT Help Desk Specialist to provide first level hardware and software support to end users. This position is critical in promoting a positive customer relationship and requires a high...
-
LU IT Support analyst
6 days ago
Raleigh, United States Focused HR Solutions LLC Full timeThis job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network,...
-
Customer Support Analyst L2
2 hours ago
Raleigh, United States Intelerad Full timeJob Description Purpose The Customer Support Analyst L2 is a full-time, exempt position. You will be the primary technical resource for customers, which range from major hospital networks to small radiology facilities. As a member of the Support team, you will play an integral role in ensuring our software is properly configured and is working effectively...
-
Technical Support Analyst
5 days ago
Raleigh, United States Trilon Group Full timeTechnical Support AnalystDepartment: Corporate/Administrative Employment Type: Full Time Location: Raleigh, NC Reporting To: Orville Williams Description As a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues,...
-
LU IT Support analyst
3 weeks ago
Raleigh, United States Focused HR Solutions LLC Full timeThis job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network,...
-
Raleigh, United States edgecomputingassociation.com Full timeLocation Raleigh, North Carolina , United States Job Description Position: Senior Business Data Analyst Location: Remote within United States Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for...
-
Technical Support Analyst
6 days ago
Raleigh, United States DRMP Full timeJob DescriptionJob DescriptionDescriptionAs a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software, and supporting local and remote end-users. Your tasks will include general end-user...
-
Information Technology Support Analyst
7 days ago
Raleigh, United States Vector Consulting, Inc Full timeOur government client is looking for an experienced IT Support Analyst on a 12+ months renewable contract role in Raleigh, NC.Position: IT Support AnalystJob Description:Provide customer support across counties listed in accordance with Service Level Agreements set forth by the IT department.Support personal computer systems by installing, configuring, and...
-
Information Technology Support Analyst
6 days ago
Raleigh, United States Vector Consulting, Inc Full timeOur government client is looking for an experienced IT Support Analyst on a 12+ months renewable contract role in Raleigh, NC.Position: IT Support AnalystJob Description:Provide customer support across counties listed in accordance with Service Level Agreements set forth by the IT department.Support personal computer systems by installing, configuring, and...
-
Raleigh, United States Pacifica Continental Full timeThe Analyst will provide on-site research support to our client located in Raleigh. The Analyst will be an extension of the client's team and will be responsible for creating/maintaining detailed financial models and structuring work products based on pitch / deal requirement in consultation with bankers. The Analyst will provide on-site research support to...
-
Raleigh, United States Pacifica Continental Full timeThe Analyst will provide on-site research support to our client located in Raleigh. The Analyst will be an extension of the client's team and will be responsible for creating/maintaining detailed financial models and structuring work products based on pitch / deal requirement in consultation with bankers. The Analyst will provide on-site research support to...
-
LU IT Support Analyst
1 month ago
Raleigh, United States Focused HR Solutions Remote Work Freelance Full timeThis job is 100% remote . If you received this job today from us please respond to this email only. Our client has an opening for a IT Support analyst. This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resume IT Support, troubleshoot, servicing and deploying computers, Cisco...
