CRM Administrator/ Developer
3 weeks ago
Overview:
We are seeking a skilled CRM Developer and Administrator to enhance and manage our CRM applications. While experience with Zoho is a plus, we welcome candidates with expertise in other CRM platforms such as Salesforce or HubSpot. This role requires a blend of development and administrative skills to optimize our CRM systems and support our business operations.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 4 years of experience in CRM development and administration, with experience in platforms like Zoho, Salesforce, or HubSpot.
- Proficiency in CRM scripting languages and API integrations.
- Experience with SQL and general database administration.
- Strong problem-solving, analytical, and communication skills.
- Ability to work independently and collaboratively in a team environment.
Key Responsibilities:
CRM Development:
- Design, develop, and customize CRM applications to meet business needs.
- Implement workflows, automation, and integrations using CRM-specific scripting and APIs.
- Work with cross-functional teams to gather requirements and deliver tailored solutions.
- Create and maintain documentation for CRM applications and integrations.
- Troubleshoot and resolve technical issues related to CRM systems.
CRM Administration:
- Manage and configure CRM applications to support business processes.
- Oversee user accounts, roles, profiles, and permissions.
- Monitor system performance and ensure data integrity.
- Implement best practices for security and data protection.
- Provide support and training to end-users on CRM functionalities.
- Coordinate with CRM support teams to address complex technical issues.
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