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CRM Administrator/ Developer

2 months ago

Westbury, United States PsychiaTreat Full time

Overview:

We are seeking a skilled CRM Developer and Administrator to enhance and manage our CRM applications. While experience with Zoho is a plus, we welcome candidates with expertise in other CRM platforms such as Salesforce or HubSpot. This role requires a blend of development and administrative skills to optimize our CRM systems and support our business operations.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 4 years of experience in CRM development and administration, with experience in platforms like Zoho, Salesforce, or HubSpot.
  • Proficiency in CRM scripting languages and API integrations.
  • Experience with SQL and general database administration.
  • Strong problem-solving, analytical, and communication skills.
  • Ability to work independently and collaboratively in a team environment.

Key Responsibilities:

  • CRM Development:

    • Design, develop, and customize CRM applications to meet business needs.
    • Implement workflows, automation, and integrations using CRM-specific scripting and APIs.
    • Work with cross-functional teams to gather requirements and deliver tailored solutions.
    • Create and maintain documentation for CRM applications and integrations.
    • Troubleshoot and resolve technical issues related to CRM systems.

  • CRM Administration:

    • Manage and configure CRM applications to support business processes.
    • Oversee user accounts, roles, profiles, and permissions.
    • Monitor system performance and ensure data integrity.
    • Implement best practices for security and data protection.
    • Provide support and training to end-users on CRM functionalities.
    • Coordinate with CRM support teams to address complex technical issues.