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Resident Service Coordinator

2 months ago

New York, United States Avanath Full time
Job DescriptionJob Description

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role: The Resident Services Coordinator is responsible for the coordination of all site-­specific social programs, resources, and activities. This includes ensuring effective communication with and among residents and other involved parties; successfully marketing program services to the designated community; planning and facilitating quality programs that meet both the needs of community residents and the social impact goals and objectives of Avanath; and promoting the good will of Avanath.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

  • An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
  • An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
  • An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

  • 1-3 years of experience planning, organizing, and implementing community-­based activities and special programs preferred.
  • Expertise in cultivating short-term and long-term relationships with target communities and other evidence of strong interpersonal effectiveness.
  • Knowledge of available community resources.
  • Steadfast belief that every person is capable of high levels of achievement.
  • Outstanding organizational, program development, and customer service skills.
  • Able to adapt to changing organization priorities.
  • Experience supervising volunteer staff.
  • Experience raising public awareness and marketing organization works and programs.
  • High level of initiative, professionalism, and flexibility with an ability to meet deadlines and remain calm under pressure.
  • Strong written and oral communications skills and team orientation
  • High level of competence using Microsoft Office suite, including Word, Excel, PowerPoint, and Publisher
  • Committed to receiving and giving clear feedback and engaging in continuous improvement.
  • Current CPR and first aid certifications, preferred.
  • Bachelor's or Associate degree in human services, social work or related field preferred.

Key Accountabilities

  • Resident Services
    • Planning, designing, coordinating, and facilitating all direct and indirect programs, program registration and orientations, events, and resident meetings for all resident demographics.
    • Manages and engages external partners and volunteers to successfully support programming.
    • Establishing and maintaining relationship with all community partners and residents.
    • Maintaining a working knowledge of all social service programs functioning within and external to the resident community.
    • Creates and promotes outreach opportunities that empower and enrich development.
    • Assist residents with lease compliance issues such as housekeeping, late rental payment, and recertification.
    • Referring residents to services offered by community resources organizations based on the needs of residents.
    • Serving as communications liaison between all property management staff, residents, and external community resource agencies.
    • Effectively assessing and evaluating program effectiveness and resident impact.
    • Producing quality flyers and maintaining an accurate calendar of all resident services.
    • Tracking and reporting on all social service programs, events, resident engagement, and other efforts related to resident services, organizing and storing all program-related files, including photos, receipts, invoices, survey data, and reports.
    • Distributing all advertisement tools necessary to maintain resident awareness, retention, and participation in resident services offered, including social media platforms.
    • Responding swiftly to resident requests and incidents associated with resident services that affect Avanath's reputation and/or the safety of residents, and that impact our commitment to quality customer service.
    • Adhering to all Avanath staff and resident service policies, protocols, and procedures.
    • Performing other related duties as assigned.

Physical Demands & Working Conditions

  • The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
  • Frequent sitting and walking
  • Repetitive use of computer, keyboard, mouse, and phone
  • Reading, comprehending, writing, performing calculations, communicating verbally.
  • May work in an elevated site, may walk on uneven ground.
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more
  • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion ("DEI") are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization's diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees' varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Compensation Range

Compensation Range$29—$31 USD