Resident Services Coordinator

3 weeks ago

New York, United States Synergy Global Housing, LLC Full time
Job DescriptionJob Description

SUMMARY

To ensure that all units meet Synergy Global Housing’s quality of standards and expectations through customer service, inspections, and coordination of services. To perform meet and greet responsibilities that provide the highest level of personal service to our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Serve as point of contact for coordination activities with properties to include but not limited to processing move-ins and move-outs, coordinating turn clean and inspection, and vendor pick-ups.
  • Complete apartment inspections and review field inspectors move-in check lists ensuring all deficiencies have been rectified.
  • Oversee quality control of units ensuring shampooing, touch up paint or other required maintenance is scheduled when needed. Ensure that all service requests are completed within 24 hours.
  • Perform minor touch up & tighten furniture.
  • Communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.
  • Works with appropriate properties to ensure replacement keys are ordered whenever a guest does not return them. Facilitates the “check request” ensuring properties key charges are paid within company guidelines.
  • Coordinate housekeeping and furniture moving services/exchanges/special request.
  • Schedules vendors or assists with appointments, when needed, to meet phone, cable or utility companies.
  • Perform meet and greets with guests as well as organize tours for potential clients.
  • Compiles guest welcome folders.
  • Perform exceptions inspections and report, resolve issues and/or communicate to others those defects beyond your ability to correct.
  • Inspect electronics & ensure internet modem are in working order
  • Perform Pre-Move-out (PMO) inspections, when needed, and accurately record defects requiring future attention.
  • Perform new unit inspections, report issues to leasing office.
  • Maintain a fully stocked Rolling Inspection Bag, and properly use the contents.
  • Read & understand schedule and daily instructions, report deficiencies and communicate to Supervisor regularly throughout the day.
  • Properly document all transactions on paperwork.
  • Works on multiple assignments at any one given time.

SUCCESS BEHAVIORS/WORK HABITS:

  • Be a self-starter who takes initiative and works well independently.
  • Always uses a steady, patient and consistent approach to all work tasks while closely adhering to all safety rules.
  • Maintains the highest quality standards and performs quality work, right the first time. Minimizes errors and mistakes.
  • Uses systematic guidelines and a deliberate approach to solving all problems. Uses a logical approach to all decision making. Brings problems to supervisor’s attention before making decisions.
  • Is obliging and accommodating, polite and professional. Delivers service with a smile.
  • Understands that change exists in the job. Plans, organizes and prepares self for changes that may take place while achieving results and meeting all deadlines.
  • Achieves tangible results even though most tasks are very repetitive while working on several projects simultaneously as needed.
  • Understands and accepts the very limited scope of responsibility and authority of the position.
  • Uses goodwill, diplomacy and ability to get along with strangers to meet position challenges.
  • Delivers service with a smile. Actively communicates and seeks to develop solid working relationships with a variety of people.
  • Projects positive self-confidence on a continuing basis and uses a public relations approach versus a telling approach.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Computer Skills to include Microsoft Office (Outlook, Word) products and basic internet skills. Prior experience working with proprietary database or tracking systems is strongly preferred. Clear verbal communication skills in English are required. Previous experience in a customer service or guest services position is strongly preferred.

Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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