Operations Specialist

3 weeks ago


Farmingdale, United States Ohm Systems Full time
Job DescriptionJob Description

Summary: We are seeking a detail-oriented and organized individual to support customer account management and billing follow-up. The role involves reviewing customer accounts, managing billing statuses, filing, making follow-up calls to customers, and performing data entry. The ideal candidate will have strong computer skills, proficiency in Microsoft Excel and Word, and excellent customer service abilities.

Position Info:

  • Title: Operations Specialist
  • Location: 149 Yellowbrook Road, Farmingdale, NJ 07727
  • Client: Not specified
  • Duration: American Water

Responsibilities:

  • Review customer accounts and billing statuses to ensure accuracy.
  • File and organize documents related to customer accounts.
  • Make follow-up calls to customers to address inquiries and resolve billing issues.
  • Perform data entry tasks to maintain accurate customer records.
  • Prioritize work effectively to manage multiple tasks and deadlines.
  • Provide excellent customer service, ensuring customer satisfaction and timely resolution of issues.

Required Skills:

  • Proficiency in Microsoft Excel and Word.
  • Strong organizational skills and attention to detail.
  • Excellent customer service skills with the ability to communicate effectively.
  • Ability to prioritize tasks and manage time efficiently.
  • Strong computer skills and comfort with data entry.

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