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Restaurant Manager

2 months ago

Grand Rapids, United States Denny's Full time
Job DescriptionJob Description

Accountability

Reporting to the General Manager, Restaurant Managers are responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience and upholding service and quality standards.

Along with 1 to 2 other peer Restaurant Managers and/or Hourly Supervisors, Restaurant Managers will support the General Manager who has total accountability for the success of the restaurant. Restaurant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated.

Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Restaurant Managers must have a strong commitment to guest satisfaction.

Key Business Areas

A Key Business Area is an area of performance in which the Restaurant Manager must be successful to meet their accountabilities. Successful results in Dennys Key Business Areas are supported by the following behaviors or actions:

Willingly assists others without being asked

Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved

Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment

Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result

Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards

Works with the General Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards

Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required

Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments

Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts

Monitors that proper security procedures are in place to protect employees, guests and company assets

Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms

Works to create and maintain an enjoyable and respectful environment for our guests and employees

Maintains compliance with all employment policies and Brand Standards, to include all state, local and federal regulations

Follows management cash handling, inventory and other operational procedures

Completes all other tasks and duties as assigned

Essential Functions

Must be able to lift a tray weighing up to 25 lbs.

Must be able to lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers

Must be able to bend, stoop, reach, lift and grasp

Must be able to hear well in a loud environment to respond to employee and guest needs

Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

Must be able to operate point-of-sale system and differentiate between monetary denominations

Must be able to work with all Dennys menu products

Must be able to work around potentially hazardous chemicals

Must have sufficient mobility to move and operate in confined work area

Must work inside and outside

Must be able to observe staff and all aspects of restaurant operations

Must be able to stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business

Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

Minimum of 2 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred

Associates or Bachelors degree preferred or equivalent combination of education and experience

Food Safety Manager certification required

Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization

Ability to communicate effectively, both orally and in writing, in the English language

Possesses basic math skill (add, subtract, multiply, divide)

Places a value on diversity and shows respect for others

Proven ability to problem solve and handle high stress situations

Ability to interpret financial statements and understand contributing factors

Must be able to perform job duties of every position

Must be prepared to multitask in accordance with the demands of the business

Ability to identify and anticipate opportunities and implement corrective action steps

Ability to work weekends, holidays, and evenings

Licensed to operate an automobile without hours of operations restrictions

Has reliable transportation in order to meet banking obligations

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

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