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Rapid Rehousing Program Manager

2 months ago

Tampa, United States The Spring of Tampa Bay Full time
Job DescriptionJob Description

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Rapid Re-Housing participants suffering domestic violence and/or homeless survivors of domestic violence and referred by shelter, outreach services or other community partners. Provides information, referrals, and counseling to survivors. Coordinates services with the participants regarding their housing goals.

Responsibilities and Duties

  • Provides supervision, support and guidance to Housing Stability case managers.
  • Assists Director in interviewing and selection of staff for the Rapid Re-housing (RRH) program.
  • Ensures service management and documentation meets FCADV (Florida Coalition Against Domestic Violence), THHI (Tampa Hillsborough Homeless Initiative) and FESG (Florida Emergency Solutions Grant) program standards.
  • Responsible for budgeting and reporting for the RRH Program in collaboration with the Director of Outreach Services.
  • Reviews, edits and submits suggested form and policy revisions for the RRH program to Director.
  • Provides supportive counseling, service management, advocacy, and crisis intervention for all approved rapid re-housing participants. Meets with participants on a regular basis for service management.
  • Assists with the interview process and intake process for potential and new Rapid Re-Housing participants.
  • Establishes and maintains relationships with landlords, property manager, and agencies providing housing resources.
  • Works with participants to secure safe and stable housing.
  • Assists participants with working on educational and employment goals when necessary in support of housing stability.
  • Manages all aspects of assigned cases and acts as focal point with primary responsibility for services rendered to those participants.
  • Provide on-going safety planning with participants.
  • Reviews service plan with participants on a regular basis.
  • Refers participants to community resources and other organizations based on the participant's needs.
  • Maintains participant files and ensures data is entered into the agency software system immediately after all participant contact. Maintains written records required for statistical reporting and programmatic objectives. Prepares and provides statistical information monthly.
  • Documentation for service notes will meet FCADV, THHI and FESG program standards.
  • Prepare records and adhere to funder monitoring requests and requirements.
  • Adheres to confidentiality requirements.
  • Attends ongoing case conference meetings.
  • Must be willing to work flexible hours, including nights and weekends, to meet participant needs.
  • Ensures reporting and documentation is captured and tracked for all participants.
  • Submits reporting documentation to meet funding requirements on a monthly and annual basis.
  • Develop and maintain community contacts to provide referral sources for participants.
  • Attend required agency and community meetings in support of the program, funders and collaborative partnerships.
  • Performs other related duties as assigned.

Occasional duties or projects which may be performed at irregular intervals

· Provides transportation for participants, on occasion, utilizing agency vehicles. · May facilitate groups for adults and children. · Coordinates and supervises educational and recreational activities for families. · May provide crisis intervention and support via telephone or electronic communication.· Performs other related duties as assignedShall not: • Engage in political activities that promote or oppose a specific political candidate. • Respond to media requests unless designated by CEO. Accountability: Areas in which the position is accountable/responsible
  • Quality Control: Has high accountability for quality of service participants receive.
  • Records: Accountable for ensuring records and documentation are accurate and current.
  • Policies/Procedures: Adheres to all policies and procedures as required.
Supervision Responsibility:
  • Supervises Housing Stability Advocate
Business-Related Contacts:
  • Internal: Collaborates with all agency programs such as (but not limited to) Shelter, Outreach, Rural, Peace Village, Administration, IFP, etc. in a team effort to provide quality services to participants.
  • External: Educational, Vocational institutions, Homeless Coalition, Hillsborough County community partners, landlords, property managers and stakeholders. Has external business contact with community service providers as sources for participant referrals and program collaboration.

Education/Training/Experience

  • Bachelor's degree in social work Preferred or related field required plus 1 year of related experience.
  • Requires Domestic Violence Core Competency training and additional 6-hours (30-hours total) to qualify for privilege status.
  • Requires on-going 16-hours of DV related training after the first year.

Specialized or technical educational requirements:

  • Computer literate, proficiency in MS Office/Windows preferred

Certification or Licensing Requirements


  • Requires Domestic Violence Core Competency training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test
  • Valid Florida Driver's License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
  • Must be able to pass and maintain a Level II background check
  • Must successfully pass FBI background screening.
  • Must be eligible to be sworn as a Deputy Clerk of the Circuit Court.

Specialized equipment or machines used:


  • Personal Computer



Physical Demands


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position requires verbal communication on the telephone and on an individual basis. Occasionally requires local travel transporting participants to appointments, etc. Position requires documenting case files and compiling reports. The position requires using hands occasionally. Vision is required for viewing documents, and talking/hearing is required most of the time.

Work Environment:
  • The work environment is that of an office, classroom or personal home with a normally moderate to loud noise level.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Remarks:

This position requires the following:

  • Demonstrates maturity and good judgment.
  • Must be able to work with a culturally diverse community with sensitivity and professionalism.
  • Knowledge of domestic violence and victim issues, including advocacy activities, statutes and impact on children.
  • Understands and maintains confidentiality of shelter activities and participants at all times.
  • Reliable transportation required.

Behavior Expectations:

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook,


We are...

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.



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