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Cash Poster/Post payment Specialist

2 months ago

Arlington, United States Armstrong Ambulance Full time
Job DescriptionJob Description

POSITION SUMMARY:

Responsible for aiding in the billing and collection processes under the direct supervision of the Director of Billing Operations. The Cash Poster/Post Payment Specialist primarily will be assigned duties in both payment posting and post-payment/follow up work. The Cash Poster/Post Payment Specialist may be assigned duties pre-billing, medical coding, and other specialized billing, and/or collections, as well. In addition, the Cash Poster/Post Payment Specialist will be responsible for answering incoming phone calls from patients, facilities, and other patient representatives in regards to outstanding bills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Duties to be performed include the accurate and timely posting of paper and electronic payments.
  • Responsible for managing various aspects of deposits, such as collecting daily deposits and taking deposit to the bank; confirming deposits; associate deposit batches and posting daily deposits in Intact; match bank deposits and post accordingly, locating EOB on websites, if not available.
  • Posting Credit Card and ACH payments.
  • Responsible for reviewing and working outstanding claims for proper reimbursement.
  • Responsible for working denied and underpaid claims, appeals, and phone calls as appropriate.
  • Gather supporting documentation to support authorization or appeal.
  • Follow up with payers over the phone to get status of claims.
  • Answer incoming phone calls from patients, facilities, attorneys, etc.
  • Prepares outgoing mail – bills, invoices, statements, and reports.
  • Other tasks as assigned.

Company Policies

  • Performs all duties in a safe, courteous, confidential and professional manner.
  • Maintains a positive and professional image by being well groomed and properly attired at all times.
  • Completes all reports legibly, accurately, and on a timely basis.
  • Maintains confidentiality of all customer and Armstrong information.

PATIENT PRIVACY:

  1. Expected to protect the privacy of all patient information in accordance with Company policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.
  2. May access protected health information and other patient information only to the extent that it is necessary to complete job duties assigned. May only share such information with those who have a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.
  3. Encouraged and expected to report, without the threat of retaliation, any concerns regarding the company’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated management personnel.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Medical Billing experience of a minimum of 1 year required.

Specific Function Related Skills: Customer service attitude; attention to detail; excellent telephone communication skills; research skills. Ability to work independently.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills: Ability to add, subtract, multiply and divide; calculate figures and amounts such as discounts and interest.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and oral form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must:

  • Occasionally lift carry, push and/or pull up to 20 pounds (i.e., office supplies).
  • Specific vision abilities include close, color, depth perception and ability to adjust focus.

  • Armstrong Ambulance reserves the right to test employees with its Drug-Free Workplace policy. Random drug tests may be conducted for positions that are safety sensitive.


WORK ENVIRONMENT:

The work environment is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The work environment is frequently hectic with quick turnaround times and deadlines.
  • Regular scheduling may involve scheduled and unscheduled overtime.
  • The noise level in the work environment is usually moderate.