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Guest Experience Manager

2 months ago

Wilmington, United States CAVA - Oleander Drive Full time
Job DescriptionJob Description

Guest Experience Manager (Hourly Manager) 
At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.
 
We foster a culture built on five core values:  

  • Positivity – Every one of us can change someone’s day for the better.    
  • Transparency –We use transparency to help us make decisions through open dialogue  
  • Humility – We can always find ways to improve. 
  • Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic. 
  • Thoughtfulness –We go above and beyond for our guests, our teams and communities.  

 
The Role:  
Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. 

 
What You’ll Do: 

  • Lead and develop Team Members and Special Ops Trainers 
  • Be responsible for the entire guest experience 
  • Develop Culinary Leads and uphold food safety & quality standards 
  • Oversee food and beverage management, including inventory, ordering, and budget 
  • Put deliveries away, plus any additional duties assigned 
  • Ability to cross train across the restaurant to ensure rapid growth 
  • May stand for long periods of time and lift up to 50 pounds 
  • Assist with any additional duties assigned 

Physical Requirements: 

  • Must be able to bend and reach overhead often 
  • Must possess dexterity to handle tongs, pots/pans, and other equipment 
  • Must be comfortable working in temperatures ranging from hot to cold 
  • Must be comfortable working near open flames 
  • May be required to work in tight spaces 
  • Must maintain near constant communication with multiple people 
  • Close vision, distance vision, and peripheral vision is required 
  • Must be able to sit, squat and kneel occasionally 
  • Must be able to work in a constant state of alertness and safe manner 
  • May be required to occasionally work in outdoor weather conditions 

Benefits at CAVA?  
We’ve got you covered. Here are just some of the benefits available to CAVA team members: 

  • Competitive pay 
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more* 
  • 401k enrollment with CAVA contribution*  
  • Paid sick leave, parental leave, and community service leave* 
  • FREE CAVA Meal for every shift worked 
  • The opportunity to be on the ground floor of a rapidly growing brand 

    *indicates eligible qualifying positions  

 
As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. 

 

Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member 

We use eVerify to confirm U.S. Employment eligibility.

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