Arula Guest Lead

3 months ago

Wilmington, United States stand out for good, Inc Full time

Who Are We?

Arula is a brand built for women who are unafraid to be themselves. We are more than a retailer; we are a safe haven for women who’ve been ignored or excluded. We believe size should never limit your fashion choices. You’re more than a number…You are Xquisite, Amazing, Beautiful + Captivating. In the end, it’s not about a pretty dress or a new pair of jeans… it’s about giving you the shopping experience you have always deserved. We see you… We hear you… We support you

Our Mission

“Stand Out. For Good”. At Arula, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview


Reporting to store leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement. Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

What We Offer

Competitive Base Pay

Paid Time Off

Generous associate discount

401k with company match

Advancement opportunities

People

Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to Arula's service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities

Serves as Manager on Duty when managers are not present

Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation

Creates a learning environment for associates

Addresses guest concerns, coming to resolution when possible, and involving management where appropriate

Shares information and communicates clearly to all levels of the team

Holds self and employees accountable for achievement of financial results

Manages conflict and coaches by applying the company’s recommended processes, standards and guidelines

Empowers and involves associates in decision-making processes

Fosters team commitment through support, relationship building, and recognizing individual contributions

Leads by managing through change and adversity

Acknowledges, interacts and builds relationships with guests; creates guest loyalty

Consistently receives positive, unsolicited guest feedback

Communicates effectively with store management and guests

Treats others fairly, with respect, and values differences; does not pass judgment on potential guests

Supports an environment of learning and trust by acting as a positive role model

Process

Ensures attainment of sales and inventory shortage goals

Implements merchandise presentation, restocking and recovery to maximize productivity

Understands Arula's culture, and ensures compliance with all Arula's values, practices and store operational standards

Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals

Controls workflow through successful planning and delegation

Executes task directives within designated timeframes

Completes opening/closing procedures and tasks as directed by management with a guest focus

Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets

Maintains a safe work environment and reports any potential hazards

Participates and assists in the preparation for the stores’ inventory

Participates in store walk-throughs with team, communicating successes and opportunities in key areas

Communicates effectively with executive team

Recommends ideas to improve standards and processes

Reports to work as scheduled; records time worked accurately by using time and attendance system; remains flexible to the needs of the business

Receives feedback and fosters dialog around solutions

Presentation

Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team

Maintains a clean and presentable store environment

Assists in the construction of merchandising and window displays

Represents the brand by adhering to appropriate standards of dress and grooming

Qualifications

Must be 18 years of age

Previous retail experience preferred

Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For Recently, our team has received the following recognition:

#73 in Fortune 100 Best Companies to Work For® 2023

#4 in Fortune Best Workplaces in Retail™ 2022

#93 in Best Workplaces for Millennials™ 2023

#34 in Fortune Best Workplaces for Women™ 2022

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