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Product Manager: OnCall Enablement

5 months ago

Atlanta, United States Michelin Inc Full time
Job DescriptionJob Description

Our offer delivers an IoT solution which enables customers to manage and optimize their entire fleet. The IoT solution includes a high-performance SaaS platform and a family of embedded devices which are installed in assets and vehicles to provide real-time telemetry data feeds.

Today, as part of the Michelin group, we have almost 700,000 connected vehicles across Europe, North America and Latin America. Our ambition is to be the #1 global fleet management business and, as such, we are expanding into new markets.


Primary Responsibilities:

CUSTOMER-LED SOLUTION DESIGN:

  • Thoroughly understand our users, our customers and our prospects within the segment by spending time with fleet operators and by sharing knowledge with other external-facing colleagues.

  • Through this customer insight, come up with product ideas and prioritize them based on our company strategy and the products’ market potential.

  • Translate prioritized product ideas into differentiated products, drafting the right product specifications to win in the marketplace.

PRODUCT MANAGEMENT / DELIVERY:

  • Work with internal & external product owners, R&D leads and with external partners to execute product delivery.

  • Work closely with MCF and SES colleagues to secure internal alignment for your product roadmap.

  • Deliver successful product launches by collaborating with sales, marketing-deployment, operations, supply chain and other colleagues.

LASTING IMPACT:

  • Manage products through their entire lifecycle, ensuring their continued success and value delivery to clients following launch.

  • Be commercially aware, focusing on development of the business case (vs. market potential) and ongoing tracking of product metrics.

OWNERSHIP & MANAGEMENT

  • Act as the business owner for your product portfolio, managing the Product Owner(s) and squads to drive efficiency and quality.

  • Act as strategic manager driving and developing critical relationships needed to expand offer portfolio

Knowledge, Skills and Abilities Required:

KEY PROFESSIONAL / TECHNICAL SKILLS

  • A university degree with a track record of continuous professional growth

  • 3+ years direct involvement with information technology / SaaS applications as either a developer or a product manager / product owner

  • Experience with agile software development practices

  • Experience engaging with customers / users and translating customer and market research into product insights

  • Strong communication skills – both written and verbal, effectively transmitting portfolio strategic vision.

  • Sound judgment and decision-making skills, with the ability to juggle multiple competing priorities, delegate within the team and work under deadline pressure.

  • High quality standards for work output with excellent attention to detail

PREFFERED