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Director of Client Success
1 month ago
Beep is seeking a dynamic and experienced Director of Client Success to lead our client success efforts on a national scale. This role is pivotal in ensuring our clients' unique needs are met and exceeded. As a key player in our organization, you will be responsible for developing and executing client success strategies, maintaining strong relationships with clients, and fostering a culture of client-centricity. If you're passionate about delivering exceptional client experiences, possess a creative and hardworking mindset, and have a proven track record in client success leadership, we want to hear from you.
This position is located in Orlando, FL (Lake Nona)
Responsibilities:
- Develop and execute a comprehensive client success strategy to ensure client satisfaction and retention on a national level.
- Leverage Account Planning tools in Salesforce and Quip to drive strategic cross functional alignment
- Collaborate closely with the sales and product teams to align client success efforts with client needs and market demand.
- Lead and mentor a high-performing client success team, promoting a client-centric culture and ensuring team members meet or exceed client retention targets.
- Build and maintain strong relationships with key clients, ensuring their needs and expectations are met.
- Coordinate internal resources to accomplish Beep and client objectives and ensure performance standards are met and that the client perspective is represented within the organization.
- Proactively identify operational opportunities and implement recommendations to increase service quality, revenue, and efficiency.
- Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally.
- Stay informed about industry trends, competition, and emerging technologies, providing insights to senior leadership.
- Act as a brand ambassador for Beep, representing our innovative solutions at industry events and conferences.
- Provide regular reporting and insights to senior leadership on client success performance and market dynamics.
Performs other duties as assigned
Education and Experience:
- Bachelor's degree in Business, Marketing, or a related field (Master's preferred).
- 5-7 years of experience in client success leadership roles, preferably in the technology or mobility industry.
- Experience in Account Management tools like Salesforce, Quip, etc.
- Proven track record of driving client satisfaction, retention, and revenue growth.
- Strong leadership and team-building skills, with experience leading and mentoring client success teams.
- Excellent communication, negotiation, and presentation abilities.
- Creative problem solver with a strong work ethic.
- Passion for disruptive technology and a commitment to delivering exceptional client experiences.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Travel required; up to 50%.
- Must be able to lift up to 25 pounds at times.
