Director, Product Management for Business and Family Banking

1 week ago

Portland, United States tyfonecom Full time
Job DescriptionJob Description

This is a remote position.

About the company:


Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia and payFinia, empower individuals, businesses, and families to transact and interact with financial technology in seamless, innovative ways. Customers of our technology are U.S banks and credit unions.


Tyfone is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.


About the role:

Reporting to the SVP of Product Management, the Director of Product Management for Business and Family Banking is pivotal in spearheading the development of cutting-edge business and family banking solutions for the banking industry. This role involves collaborating with various internal and external stakeholders to create and manage a suite of business and family banking services aimed at revolutionizing how families and small and medium-sized businesses manage and move their money.


Requirements

Responsibilities

  • Product Management: Oversee the entire Tyfone business and family banking product portfolio, encompassing product research, design, pricing, promotion, adoption, engagement, and transaction growth.

  • Cross-functional Collaboration: Collaborate closely with key stakeholders from platform management, executive leadership, design, and development to gain a comprehensive understanding of features, solution alternatives, and technical feasibility.

  • User-Centric Approach: Develop user personas, craft user stories, and provide user-verified input to the User Experience design process.

  • Agile Planning: Prepare and maintain product backlog for release and sprint planning.

  • Client Growth: Drive client revenue growth by identifying opportunities for expansion of business and family banking use cases for Tyfone's platform and implementing marketing programs that boost user adoption, engagement, and transaction growth.

  • Client Communication: Support client communication efforts, including webinars, newsletters, product releases, enhancements, rate increases, and other special notices as assigned.

  • Client Engagement: Establish and facilitate client user groups to foster collaboration and gather valuable insights.

  • Performance Metrics: Develop and implement KPIs, metrics, and reports to measure and manage the effectiveness and productivity of Tyfone's client experience program.

  • Key Performance Indicators: Success in this role will be measured by achieving overall company goals related to Client Acquisition, Client Satisfaction, Client Retention, Contract Bookings, Revenue, and EBITDA.


Skills and Qualifications


  • Education and Knowledge: Bachelor’s degree (or equivalent work experience) required. MBA preferred.

  • Experience: 10+ years of relevant experience in business banking technology-related companies.

  • Proactive Self-Starter: Strong bias for action, exceptional organizational skills, ability to multitask, attention to detail, and a commitment to follow-through.

  • Communication Skills: Excellent verbal, written, and presentation communication skills.

  • Tech Savvy: Strong aptitude for technology and a deep understanding of how technology can be applied to various use cases.

  • Analytical Thinker: Data-driven and results-oriented with robust analytical skills, critical thinking abilities, and a natural inclination for problem analysis and solving at both strategic and functional levels.

  • Interpersonal Skills: Outstanding interpersonal skills with a proven track record of effectively collaborating across external and internal teams.

  • Proficiency: Highly proficient in MS Office, including MS Word, PowerPoint, and Excel.




Benefits

Benefits:

  • Competitive salary

  • A dynamic work environment with passionate, driven colleagues

  • Opportunity to shape the future of digital banking and payments globally.

Tyfone is an equal-opportunity employer. We encourage candidates from diverse backgrounds to apply.



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