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Technical Product Director

2 months ago

Portland, Oregon, United States American Red Cross Full time

About the Role:

The American Red Cross is seeking a highly skilled Technical Product Director to join our Innovation team. As a Technical Product Director, you will play a critical role in shaping the technology strategy and direction of the organization.

Key Responsibilities:

  1. Lead Technology Strategy: Evaluate new technology developments, applications, and evolving business/systems requirements to inform technology and data science project initiatives.
  2. Develop Business Cases: Work cross-functionally to develop and document business cases that can be used to initiate technology and data science projects.
  3. Project Management: Oversee the maintenance of a roadmap of all active projects with high-level timelines, tracking project/portfolio performance metrics to monitor business value over time.
  4. Team Leadership: Manage employees, contractors, and volunteers to coordinate the daily task and status of work within the Innovation team.
  5. Documentation: Oversee the production of documentation such as process maps, high-level requirements, and high-level UX screens.
  6. Business Process Understanding: Drive the understanding of business processes and technical requirements for the development of solutions.
  7. Client Collaboration: Work closely with clients to analyze the current and future direction of technology and data science to meet business goals.
  8. Problem-Solving: Lead the investigation of complex operations-related problems/inquiries and recommend, facilitate, and coordinate solutions.
  9. Communication: Prepare communications and make presentations related to your work.
  10. Training and Guidance: Educate clients about the software and project lifecycles and the business roles.
  11. Problem Resolution: Facilitate problem resolution between IT and the business, as needed.
  12. Representation: Represent, champion, and balance client interests within IT.
  13. User Testing: Oversee the testing of the product at the site and remotely, log bugs, and work with developers for resolving issues.
  14. Field Engagement: Drive user testing with field resources to check if the product works as desired from a user's point of view, frequent visits to the site to build relationships with the field teams and understand user pain points.
  15. Product Development: As needed, help with product development of technology prototypes and solutions.

Requirements:

  • Education: Bachelor's degree required, Master's degree in Computer Science, Information Systems, or related field preferred.
  • Experience: Minimum 7 years of related experience in the Technical Product Management space or equivalent combination of education and related experience preferred.
  • Recent Coding Experience: Recent coding experience required, ideally with HTML, CSS, and an object-oriented programming language, e.g. Python/Java/C#/C++.
  • Management Experience: Minimum 5 years of management experience.
  • Travel: Travel may be required every few months.

Preferred Qualifications:

  • Previous Start-Up Experience: Previous start-up and/or entrepreneurial experience.