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Head of Customer Operations

1 month ago

Los Angeles, United States Adastra replica Full time
Job DescriptionJob Description

About this company - Manufacturing the Future:

This company builds autonomous, software-defined precision component factories that help our customers make Rockets, Satellites, Jets & eVTOLs 2x faster and cheaper.

Getting precision components on time, quickly is the #1 problem for customers in the Space, Medical Devices, Fusion, Semiconductor, Defense & Carbon Removal industries - a $60B market in the US alone.

This company is hiring for their founding team; join their growing team of 8 hailing from SpaceX & Google to build the factory of the future and lay the groundwork for a Spacefaring, post-scarcity, carbon neutral world.

Their tech already makes them >50% more efficient than legacy competitors and we need you to help them build, automate and launch Factory v1.

They just raised one of the biggest seed rounds of all time, and they're lucky to be backed by Founders Fund, Lux Capital, Construct Capital & our customers (who make rockets and satellites).

About this position:

This role will report to the CEO, sitting alongside the Heads of Automation, Head of Programming, Head of Software Engineering, Head of Engineering & Head of Supply Chain.

You'll help design and build this company's account management and sales. Subsequently, train and manage a team of account managers that will report to you.

In this role you will

  • Build relationships with customers and potential customers. Focus on account nurturing and growth, not closing new clients
  • Onboard customers
  • Design customer engagement process, run a team of account managers and hit growth goals
  • Work with Head of Engineering to provide customers DFM feedback and manufacturability advice
  • Hire, train and lead a team to do the same
  • Close the loop between manufacturing and customers to ensure we work together on optimal machining strategies
  • Work with Head of Engineering and CEO in sales situations
This might be a good fit if you
  • Have A++ mental horsepower and plasticity
  • Get a kick out of Manufacturing, Space, Defense and our mission
  • Have an existing network and strong relationships in the supply chain
  • Have worked at a Space company before
  • Love DFM and have a passion for bridging the gap between Engineering and Manufacturing
  • Love customer facing interactions and enjoy interacting with engineers

Nice to have (or excited to learn you don't have to possess these to be a great fit.)
  • Experience in machining environment
  • Experience with supply chain and buying
  • Have done DFM reviews with customers in a contract manufacturing environment
  • Have worked in Aerospace, Semiconductor or Defense environments
  • Literally worked for one of this company's customers and want to jump ship to the supplier side
  • Passionate about optimizing processes
Perks to consider
  • Autonomy in how you execute, work with the best Advanced Manufacturing team in the US.
  • Early leadership role in breakout startup
  • Work on something that directly positively impacts the Space Industry, The Country, and Humanity's future
  • Big equity grants
  • Platinum Healthcare, Vision, Dental, Life Insurance
  • Stipends for relocation, home office and/or flights to LA
  • Interact with our customers who are building Rockets, Satellites, Jets & Drones
  • Exposure to Tier 1 VCs and Angel Investors
  • If you quit this company to start your own company, they'll invest and help you fundraise
  • Fame & Glory


They are building Factory #1 in LA - if you're relocating, they'll help cover relocation expenses.
They will consider a fly in / fly out option for the right candidate.


AdAstra Description:

This position is a direct hire, permanent placement for a client of AdAstra.

AdAstra's mission is building thriving teams within elite aerospace organizations.

Our commitment is to curate and close premier talent for our partners, achieved via specialized technical screening, personalized culture assessment, and high-touch candidate engagement. We are motivated to foster boundless team satisfaction and catalyze innovation for future generations, enabling inconceivable technology from Earth, to the stars.

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