Current jobs related to Executive Director, Customer Success - Princeton - Educational Testing Service (ETS)

  • Executive Director

    7 days ago

    Princeton, New Jersey, United States Wendy's Full time

    Leadership Opportunity at Wendy'sAt Wendy's, we value integrity, respect, and customer satisfaction. As an Executive Director, you will oversee all aspects of a Wendy's restaurant, ensuring a positive experience for every customer.Lead a team that prioritizes customer satisfaction.Train and guide Shift Managers and Crew Members for success.Drive store sales...

  • Assistant to the Executive Director

    3 weeks ago

    Princeton, United States Princeton University Full time

    Overview: The Research Collections and Preservation Consortium (ReCAP) is seeking an enthusiastic individual to support the ReCAP Executive Director and the ReCAP Board of Governors. Working closely with these key stakeholders, the Assistant to the Executive Director will play a crucial role in facilitating the smooth operation of ReCAP, which encompasses...

  • Customer Success Manager

    4 weeks ago

    Princeton, United States Nielseniq Full time

    The Customer Service Manager will play a crucial role in delivering NIQ Brandbank services to their CPG Retailer client (or clients), ensuring their satisfaction, and driving their success. This role requires a proactive, detail-oriented professional who can work cross-functionally within the business and collaborate closely with the Account Executive to...

  • Executive Director, Humanities Initiative,

    2 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewPrinceton University recently launched the Humanities Initiative, a three-year initiative that will highlight, strengthen, and expand humanities research, education, advocacy, and outreach at Princeton and establish the foundation for an eventual Humanities Institute on campus. As a set of academic disciplines, the humanities seek to understand human...

  • **Executive Director of Operations**, **Store Manager**, **Restaurant Supervisor**

    2 days ago

    Princeton, New Jersey, United States Domino's Franchise Full time

    Job OverviewAs a key member of the Domino's Franchise team, the **Executive Director of Operations** will be responsible for overseeing the entire store operation. This includes managing multiple tasks simultaneously, ensuring seamless delivery of pizzas, and maintaining a high level of customer satisfaction.Key ResponsibilitiesSupervise and coordinate the...

  • Executive Director, Strategic Initiatives

    5 days ago

    Princeton, United States InsideHigherEd Full time

    OverviewThe Office of Finance & Treasury at Princeton University presents an exciting opportunity to join our leadership team as executive director for strategic initiatives. The executive director for strategic initiatives plays a critical role in the Office of Finance & Treasury, undertaking major projects and initiatives on behalf of the Vice President...

  • Executive Director, Artificial Intelligence Lab

    3 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewThe Princeton Laboratory for Artificial Intelligence (AI Lab), a newly established administrative support structure, seeks an Executive Director (ED) to advance its mission of facilitating new AI research initiatives at Princeton. The AI Lab aims to be agile, enabling it to seize new opportunities and adapt to future advancements in AI. It will...

  • Executive Director, Portfolio Management

    2 days ago

    Princeton, New Jersey, United States ACADIA Pharmaceuticals Full time

    About the RoleWe are seeking an experienced Executive Director to lead our Portfolio Management team in Neuropsychiatry. As a key member of our leadership team, you will be responsible for developing and executing strategic plans to drive business growth and success.Key ResponsibilitiesLead Asset Strategy Teams (ASTs) for Neuropsychiatry Franchise by driving...

  • Client Success Account Executive

    1 week ago

    Princeton, New Jersey, United States WiLine Networks Full time

    Job OverviewAre you prepared to be part of a rapidly expanding technology firm?WiLine Networks, a pre-IPO tech organization, is at the forefront of providing the fastest-growing IP network across California, the Pacific Northwest, and Texas, with ambitions for national expansion. Our privately constructed network delivers a comprehensive range of...

  • Client Success Account Executive

    1 week ago

    Princeton, New Jersey, United States WiLine Networks Full time

    Job OverviewAre you prepared to be part of a rapidly expanding technology firm?WiLine Networks, a pre-IPO tech enterprise based in Silicon Valley, operates the fastest-growing IP network across California, the Pacific Northwest, and Texas, with ambitions for national expansion. Our privately constructed network provides a comprehensive range of...

  • Customer Success Account Manager

    4 weeks ago

    Princeton, United States WiLine Networks Full time

    Job DescriptionJob DescriptionDescription:Are you ready to join a fast-paced high-growth tech company?Headquartered in Silicon Valley, WiLine is a pre-IPO technology company that operates the fastest-growing IP network in California, the Pacific Northwest, and Texas with plans to expand nationally. Through our privately built network, we offer a full suite...

  • Director, Commercial Launch Execution

    2 months ago

    Princeton, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.THE...

  • Client Success Specialist

    1 week ago

    Princeton, New Jersey, United States Nielseniq Full time

    Role Overview:The Customer Success Manager will be instrumental in providing exceptional services to our CPG Retailer clients, ensuring their satisfaction and fostering their growth. Key Responsibilities: Client Relationship Management:Act as the main point of contact for designated clients, addressing their needs and resolving any issues swiftly. Build and...

  • Executive Director, Facilities Information Technology

    3 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewReporting to the Assistant Vice President, Facilities Finance and Administrative Services (FFAS), the Executive Director, Facilities Information Technology is accountable for the strategic and operational IT leadership and management of a diverse portfolio of Facilities administrative systems as well as enterprise/campus wide Space, Life and Safety...

  • Executive Director, Facilities Information Technology

    1 month ago

    Princeton, United States Princeton University Full time

    OverviewReporting to the Assistant Vice President, Facilities Finance and Administrative Services (FFAS), the Executive Director, Facilities Information Technology is accountable for the strategic and operational IT leadership and management of a diverse portfolio of Facilities administrative systems as well as enterprise/campus wide Space, Life and Safety...

  • **Executive Director of Operations**, **Store Manager**, **Restaurant Supervisor**

    2 days ago

    Princeton, New Jersey, United States Domino's Franchise Full time

    Job OverviewAs a key member of the Domino's Franchise team, the **Executive Director of Operations** will be responsible for overseeing the entire store operation. This includes managing multiple tasks simultaneously, ensuring seamless delivery and food order processes, and maintaining a harmonious team environment.Key ResponsibilitiesSupervise and...

  • Executive Director, WW Cardiovascular Commercial

    2 months ago

    Princeton, New Jersey, United States Bristol Myers Squibb Full time

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Executive Director, Global Partnerships

    2 days ago

    Princeton, New Jersey, United States ETS Full time

    About ETS:We are a leading education organization that has been amplifying products and services based on rigorous research and our commitment to the power of learning for over years. Driven by our mission to advance quality and equity in education, we provide learning solutions, pioneering research, and trusted assessments that help guide learners around...

  • Executive Director, US Sales

    1 month ago

    Princeton, United States Educational Testing Service (ETS) Full time

    Job DescriptionJob DescriptionAbout ETS:For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on...

  • Executive Director, US Sales

    1 month ago

    Princeton, United States Educational Testing Service (ETS) Full time

    Job DescriptionJob DescriptionAbout ETS:For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on...

Executive Director, Customer Success

2 months ago

Princeton, United States Educational Testing Service (ETS) Full time
Job DescriptionJob DescriptionAbout ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.


As the Customer Success Leader for the TOEFL business, you will be responsible for ensuring the satisfaction, retention, and growth of our TOEFL customers. Both test takers and Partner universities.

You will be the ultimate custodian of NPS score, Student and DI sentiment and overall Lifetime Value of our learners.

You will lead a team of customer success managers and specialists, collaborating closely with sales, marketing, product, and operations teams to drive customer success initiatives and deliver exceptional experiences for TOEFL test-takers and institutional clients.

Customer Relationship Management:

  • Develop and maintain strong relationships with TOEFL test-takers, educational institutions, language schools, and other stakeholders.
    Serve as the primary point of contact for key TOEFL customers, addressing inquiries, resolving issues, and proactively identifying opportunities to enhance their TOEFL experience.

Voice of the Customer:

  • Act as the voice of the customer within the organization, advocating for customer needs, preferences, and feedback in product development, marketing, and service delivery decisions.
  • Gather and analyze customer feedback and insights to drive product improvements and enhancements.

Customer Success Strategy:

  • Develop and execute a comprehensive customer success strategy for the TOEFL business, aligning with organizational goals and objectives.
  • Identify key metrics and KPIs to measure customer satisfaction, retention, and lifetime value, and implement initiatives to drive continuous improvement.

Retention and Referral:

  • Drive customer retention and referral efforts, ensuring high levels of satisfaction and engagement among TOEFL customer base.
  • Proactively identify and address factors that may impact customer satisfaction, such as product usability issues, service disruptions, or competitor threats.

Upsell and Cross-Sell Opportunities:

  • Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities within the TOEFL customer base.
  • Develop strategies and campaigns to promote additional TOEFL products and services to potential customers, maximizing revenue potential.

Operational Excellence:

  • Ensure operational excellence in all customer-facing processes, including TOEFL registration, test administration, score reporting, and customer support.
  • Collaborate with operations teams to streamline processes, optimize resource allocation, and enhance efficiency and scalability.

Team Leadership and Development:

  • Lead and mentor a team of customer success managers and specialists, providing guidance, support, and professional development opportunities.
  • Foster a culture of excellence, collaboration, and customer-centricity within the customer success team.

Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

#LI-REMOTE

#LI-NK1



  • 10+ years of experience in customer success, account management, or related roles, preferably in the education, testing, or assessment industry.
  • Proven track record of leadership, team management, and driving customer success initiatives in a fast-paced, dynamic environment - in a direct or matrix-based environment.
  • Self-starter with an uncanny ability to see opportunities in every challenge.
  • Strong interpersonal skills and ability to build rapport and trust with diverse stakeholders, including customers, colleagues, and senior executives.
  • Excellent communication skills, both verbal and written, with the ability to articulate complex concepts and ideas in a clear and concise manner.
  • Strategic thinker with a results-oriented mindset and a focus on delivering measurable business outcomes.
  • Analytical mindset with the ability to leverage data and insights to drive informed decision-making and continuous improvement.
  • Passion for education, language learning, and helping individuals achieve their academic and professional goals.
  • Bachelor's degree in business administration, marketing, education, or related field; MBA or advanced degree preferred.
  • 10+ years of experience in customer success, account management, or related roles, preferably in the education, testing, or assessment industry.

ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
  • Generous PTO and vacation time to balance your work and life
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.