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Claims Supervisor/Senior Claims Examiner
1 month ago
CITON Claims Solutions, LLC is a premier provider of claim management and administration services for insurance companies, specializing in efficient and innovative solutions tailored to meet each client's unique needs. With a dedicated team of experts and cutting-edge technology, CITON Claims Solutions, LLC ensures seamless processes, accurate assessments, and prompt resolutions, delivering unparalleled value and peace of mind to our clients.
CITON is located on the beautiful space coast of Melbourne, one of the best places to live in Florida. Melbourne offers affordable housing, transportation, and other amenities. Major cities such as Orlando, Tampa, and Miami are all within close proximity.
CITON Claims Solutions LLC is a subsidiary of Orion180 Group Inc., and handles Claims Administration, Management, and Investigation.
Job SummaryJoin the dynamic team at CITON Claims Solutions, LLC. In this pivotal role, you'll lead and support a team of desk examiners, ensuring the effective processing and settlement of homeowner property and liability claims. You'll also directly handle and adjust property and liability claims, upholding high standards of accuracy and efficiency. This role is vital in ensuring adherence to company policies, procedures, and regulatory compliance while providing expert guidance in property and liability claims to team members. Ideal for individuals with strong leadership skills and a background in property and liability insurance claims, this position offers the opportunity to play a significant role in enhancing our operational capabilities and contributing to our strategic goals. If you're passionate about leading a team to success and committed to driving customer satisfaction and business growth, we encourage you to apply
Role and ResponsibilitiesTo perform the job successfully, the individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Orion180 operations standards, established security/safety rules and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required:
- Lead and support a team of desk examiners, ensuring the effective processing and settlement of homeowner property and liability claims.
- Directly handle and adjust property and liability claims, maintaining high standards of accuracy and efficiency.
- Ensure adherence to company policies, procedures, and regulatory compliance.
- Provide guidance and expertise in property and liability claims to team members.
- Efficiently manage workload distribution within the team to ensure timely claims processing.
- Serve as a central point of contact for customers, agents, and adjusters, ensuring effective resolution of issues and maintenance of service standards.
- Facilitate team meetings and training sessions to enhance professional skills and knowledge.
- Minimum of 5 years of experience in property and liability insurance claims.
- Florida Claims Adjuster license, or ability to obtain one within 60 days of hire required.
- In-depth knowledge of insurance policies and claims adjustment procedures.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage claims independently with a high level of detail and accuracy.
- Proficiency in Microsoft Office products, particularly Excel.
- Experience with Xactimate software.
- Bachelor’s degree preferred; relevant experience and certifications considered in lieu of a degree.
While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, able to lift light objects (
