Customer Service Representative Associate

4 weeks ago

Middletown, United States Optum Full time
Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours: Start time between 9:00am - 12:00pm, earliest shift: 9:00am to 5:00pm and latest shift: 12:00pm to 8:00pm. It may be necessary, given the business need, to work occasional overtime, weekends and holidays. Our office is located at 109 RYKOWSKI LN, MIDDLETOWN, NY.

We offer 3 weeks of on-the-job training. The hours during training will be 8:00am to 4:00pm, Monday - Friday. 

Primary Responsibilities:

  • Provide excellent customer service
  • Constantly meet established productivity, schedule adherence, and quality standards
  • Respond to complex customer calls
  • Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED
  • Must be 18 years of age OR older
  • 1+ years of customer service experience analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
  • Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work 100% onsite at 109 RYKOWSKI Lane in Middletown, NY
  • Ability to work any of our 8-hour shift schedules during our normal business hours: Start time between 9:00am - 12:00pm, earliest shift: 9:00am to 5:00pm and latest shift: 12:00pm to 8:00pm. It may be necessary, given the business need, to work occasional overtime, weekends and holidays

Preferred Qualifications:

  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive

Physical and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

New York Residents Only: The hourly range for this is $16.00 - $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

  • Customer Service Representative Associate

    3 days ago

    Middletown, New York, United States UnitedHealth Group Full time

    About UnitedHealth GroupUnitedHealth Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone.Job SummaryWe are seeking a skilled Customer Service Representative Associate to join our team. As a...

  • Customer Relations Representative

    2 weeks ago

    Middletown, Connecticut, United States Pilot Freight Service Full time

    Position: Customer Service RepresentativeLocation: Not specifiedKey Responsibilities:Engage with clients, logistics partners, and internal staffOffer pricing estimates and monitor shipment statusOrganize collection and delivery timelinesMaintain and update client recordsRequired Qualifications:Experience in customer supportStrong attention to...

  • Retail Sales Associate

    3 days ago

    Middletown, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate & Customer Service Representative to join our team at Wal-Mart Stores, Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 days ago

    Middletown, United States JBT Full time

    Respond to customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints and issues by identifying problems and determining the Customer Service, Customer Service Representative, Representative, Supply Chain, Retail, Airline

  • Customer Service Representative

    19 hours ago

    Middletown, United States JBT Full time

    Overview ...Company Overview John Bean Technologies Corporation (JBT) is a leading global technology solutions provider to high-value segments of the food processing industry. We are committed to delivering innovation, excellence, and customer satisfaction. Position Summary We are seeking a dedicated and customer-focused Mid-Level Customer Service...

  • Customer Service Associate III

    3 months ago

    Middletown, United States TE Connectivity Full time

    ****Job Overview**** TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or...

  • Customer Service Representative

    3 weeks ago

    Middletown, United States U-Haul Full time

    Location: 1014 State Rte 35, Middletown, New Jersey 07748 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    2 weeks ago

    Middletown, United States U-Haul Full time

    Location: 1014 State Rte 35, Middletown, New Jersey 07748 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Night Associate

    5 days ago

    Middletown, United States QuickChek Corp Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Night Associate to join our QuickChek Corp team. As a Night Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers during the overnight shift.Key ResponsibilitiesProvide prompt, efficient, and friendly service to...

  • Part-Time Sales Associate and Customer Service Representative

    2 days ago

    Middletown, Rhode Island, United States Michael's Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Part-Time Sales Associate and Customer Service Representative to join our team at Michaels Inc. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, assisting customers with their shopping needs, and maintaining a well-organized and...

  • Customer Service Representative

    3 weeks ago

    Middletown, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    3 months ago

    Middletown, United States U-Haul Part time

    Location:1014 State Rte 35, Middletown, New Jersey 07748 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    3 weeks ago

    Middletown, United States U-Haul Full time

    Location:1014 State Rte 35, Middletown, New Jersey 07748 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Middletown, United States U-Haul Full time

    Location: 1014 State Rte 35, Middletown, New Jersey 07748 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Business Customer Service Representative

    1 month ago

    Middletown, United States Accelerated Management Inc Full time

    Job DescriptionJob DescriptionThe Business Customer Service Representative is responsible for all aspects of the company’s consumer outreach efforts and will provide leadership, strategic direction, and day-to-day management of the function. The Business Customer Service Representative will be responsible for building the brand and growth strategy for the...

  • Customer Service Representative

    3 days ago

    Middletown, United States Domino's Pizza LLC Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our Domino's Pizza LLC team as a Customer Service Representative. As a key member of our crew, you will be responsible for providing exceptional customer service, ensuring a positive dining experience, and contributing to the success of our store.Key...

  • Customer Service Representative

    2 days ago

    Middletown, Pennsylvania, United States Americhem International Full time

    About the RoleAmerichem International, a leading distributor of janitorial and office supplies, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team.This individual will be responsible for providing exceptional service to customers, responding to inquiries about products, orders, and services, and resolving...

  • Customer Service Representative

    2 months ago

    Middletown, United States Willow Grace Veterinary Hospital Full time

    Job DescriptionJob DescriptionSalary: At Willow Grace Veterinary Hospital, our mission is to provide exceptional patient care and customer service in a calm, welcoming environment.  Our motto is “Kindness, Compassion, and Grace above all else.”  Our dedicated Client Services Representatives exhibit these traits through their daily interactions with our...

  • Customer Service Representative

    3 days ago

    Middletown, Ohio, United States JBT Corporation Full time

    Job SummaryWe are seeking a dedicated and customer-focused Customer Service Representative to join our team at JBT Corporation. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to resolve complex customer issues efficiently.Key ResponsibilitiesRespond to customer inquiries in a...

  • Customer Service Representative

    3 days ago

    Middletown, Rhode Island, United States TD Bank Group Full time

    About the Role:The Customer Service Representative I is a key member of the TD Bank Group team, responsible for delivering a legendary customer experience while providing solutions and referrals for TD products and services to new and existing customers.Key Responsibilities:Consistently execute appropriate behaviors to deliver a legendary customer experience...