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Asst Dept Mgr, Customer Service
1 month ago
Description
- Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
- Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
- React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
- Follow and enforce all RCS procedures
- Perform customer intercepts to verify customer satisfaction
- Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
- Write the schedule weekly for front-end associates
- Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
- Ensure that merchandise returns are fulfilled throughout the day
- Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
- Prepare and retain reports/ logs needed for store audit and state inspection purposes
- Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
- Perform special store level tasks/projects as assigned by the CSM and store manager
- Travel Required:No
Environment
- Store : Grocery Warehouse (50F to 90F)
Skills
- Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
- Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
- Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
- Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
Years Of Experience
- 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs.
