Customer Service Representative
6 days ago
**Job Summary:**
We are seeking a highly motivated and customer-focused individual to join our team as a Store Associate at RaceTrac. As a key member of our store team, you will be responsible for providing exceptional guest service, maintaining a clean and safe store environment, and selling products to our customers.
**Responsibilities:**
- **Customer Service:**
- Interact with guests in a genuine and friendly manner, suggesting products that complement their purchases to enhance their shopping experience.
- Ring up guests on the cash register and balance cash and inventory transactions accurately.
- Provide prompt, efficient, and courteous service to all guests.
- Resolve guest complaints in a professional and timely manner, escalating issues when necessary.
- Collaborate with the store team to maintain a positive and welcoming store environment.
- **Clean, Safe, Fast & Full:**
- Clean the store and surrounding areas, including sweeping the parking lot, mopping floors, emptying trash, cleaning restrooms, and restocking supplies.
- Stock shelves and coolers with products, ensuring that the store is well-stocked and visually appealing.
- Maintain the food and beverage areas, preparing freshly prepared ready-to-eat food and beverages.
- Adhere to all food safety regulations, including those set by RaceTrac, federal, state, and local authorities.
- Update prices and post new signage to reflect monthly promotions and sales opportunities.
- Lift up to 50 pounds and repeatedly bend, stand, and reach while on the job.
- Keep the gasoline price sign up-to-date outside the store, following the method used at that location.
**Qualifications:**
- 1-2 years of work experience preferred.
- Retail or customer service experience preferred.
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