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Customer Service Representative

2 months ago

Jefferson City, Missouri, United States Anthony Dow - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Anthony Dow - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to understand their needs and preferences.
    • Follow up with customers to ensure their concerns are addressed and their expectations are met.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate customer interactions and ensure seamless service delivery.
    • Communicate effectively with team members to share knowledge, best practices, and customer feedback.
Requirements
  • Dedicated to Customer Service
    • Demonstrate a strong commitment to delivering exceptional customer service and building long-term relationships.
  • Excellent Communication Skills
    • Develop and maintain effective communication skills to interact with customers, team members, and other stakeholders.
  • Problem-Solving and Adaptability
    • Proactively identify and resolve customer issues in a timely and professional manner.
    • Adapt to changing customer needs and preferences to ensure continued satisfaction.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to recognize and reward outstanding performance.
  • Opportunities for Growth and Development
    • Participate in ongoing training and development programs to enhance skills and knowledge.
    • Explore opportunities for advancement within the agency.
  • Valuable Career Experience
    • Gain valuable experience in a dynamic and fast-paced insurance agency environment.