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Senior Technician

1 month ago

Englewood, United States Global Technical Talent Full time
Job DescriptionSenior Technician - Data Center Operations
  • Duration: 3-month contract/right to hire
  • Contract hourly pay rate up to $80/hr
  • Direct Hire Salary after contract: $150k/year
  • Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card.

Position Summary
  • Our client is seeking an experienced Senior Technician with a passion for troubleshooting and resolving a range of data center infrastructure issues including, but not limited to, hardware, fiber, networking, and related problems.
  • The successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing.
  • You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission while co-creating a culture of psychological safety and continuous improvement.

Position Description
  • Senior Technician - Data Center Site Operations is responsible for executing operational objectives, policies, and procedures.
  • As the Data Center Operations representative, you will manage projects, installations, testing, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure.
  • Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly.
  • The ideal candidate will demonstrate a strong aptitude for troubleshooting, improve effectiveness through process innovation, and take ownership of technical issues to drive resolution.

Position Responsibilities
  • As a Senior Technician, you will:
  • Participate in regular meetings with stakeholders to establish and maintain strong relationships
  • Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis
  • Coordinate vendor procurement and contractual activities
  • Ensure data center equipment maintenance meets industry standards
  • Oversee operating budget and complex facilities projects, including project budget, schedule, and scope
  • Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation
  • Oversee commissioning processes and lead testing of existing and new equipment
  • Successfully deliver projects on time, on budget, and within scope
  • Communicate and collaborate effectively with external project teams and resources
  • Identify stakeholders, review design packages, and select vendors
  • Manage project deployment risks and forecast budget requirements
  • Act as the Data Center Operations POC for site infrastructure initiatives
  • Handle and resolve escalations while partnering with relevant stakeholders to deliver projects
  • Write comprehensive RFPs for various projects
  • Assist in budget management
  • Develop and implement policies and procedures for essential operating protocols
  • Prepare business plans and conduct data analysis of relevant reports
  • Assign responsibilities to subordinates
  • Conduct interviews and select candidates for employment
  • Perform associate performance appraisals and recommend salary adjustments
  • Counsel and coach associates and administer disciplinary action when necessary
  • Install various hardware as required
  • Complete/Oversee service orders in an accurate and timely manner
  • Oversee routine operational maintenance support and hardware maintenance
  • Respond to customer requests quickly and resolve technical problems effectively
  • Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures
  • Coordinate with other technical teams to complete various tasks, requests, and/or projects
  • Frequently lift or move equipment and material weighing up to 50 pounds for various needs
  • Oversee planning, coordinating, and managing the technical aspects of projects related to the data center
  • Identify and manage dependencies between these projects and other ongoing activities
  • Lead and assist with all design aspects of the data center support systems and overall data center layout
  • Effectively communicate design standards to internal and external project partners
  • Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability
  • Engage in physical data center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning
  • Maintain service level agreements through the implementation of proactive issue detection and reporting

Qualifications
  • Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals
  • Knowledge of EHS compliance requirements and experience with audits
  • Understanding of power distribution and control systems, redundancy, resiliency, and protection
  • Ability to manage change and influence cross-functionally
  • Previous experience in people management is essential
  • PM certification(s) are a plus
  • FOA certification is a plus
  • Strong communication skills, including effectively communicating the progress of programs/projects
  • Demonstrated ability to influence and resolve challenging stakeholder situations
  • Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively
  • Must use and maintain personal protective equipment as required
  • Ability to write concise and accurate reports
  • Ability to appropriately escalate data center incidents and respond to alarms
  • Communicate effectively with customers and internal staff
  • Learn quickly and address issues as they arise in a Mission Critical 24×7 environment
  • Schedule flexibility with the ability to work non-standard business hours
  • Strong work ethic and accountability
  • Ability to work independently and follow all escalation procedures regarding critical or emergency situations
  • Ability to operate in and promote a rigorous process-driven team environment
  • Ability to logically analyze and solve problems
  • Ability to effectively multi-task while assisting customers and working on multiple projects
  • Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook
  • Ability to climb and balance
  • Ability to stoop, kneel, crouch, bend, stretch, and crawl
  • Must be comfortable working in a high-stress, fast-paced environment with shifting priorities
  • Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
  • Ability to lift up to 50 pounds
  • Train and mentor Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications
  • Proficiency in troubleshooting and diagnosing computer, server, and network hardware
  • Proficiency in designing and leading infrastructure modification projects
  • Proficiency with troubleshooting/installing/testing sophisticated circuits
  • Proficiency in installing circuits requiring sophisticated fiber terminations
  • Proficiency with installation, testing, and modification of cross-connects per documented procedures with accurate cable management
  • Proficiency in installing low voltage cables in active data center environment
  • Experience with opening and closing tasks within the ticketing system is highly preferred
  • Experience with Hard Drive Sanitation Software (Blancco) is desired
  • Proficiency in Microsoft Office Suite is preferred
  • Experience with Network tools (Infoblox, Lantronix) is desired
  • Experience with Azure DevOps is desired
  • Experience with DCIM management software is preferred
  • Experience with CAD/Visio is desired
  • Experience with technical documentation creation
  • Experience with Data Center equipment is preferred
  • Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, and client architecture is preferred
  • Knowledge of DevOps methodologies and concepts is desired
  • Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
  • Excellent research, decision-making, and organizational skills are required
  • Excellent communication skills including spoken and written skills
  • Proven analytical, evaluative, and problem-solving abilities
  • Excellent customer-facing skills
  • Familiarity with the following standards:
  • Building Industry Consulting Service International (BICSI)
  • Electronic Industries Alliance (EIA)
  • Telecommunications Industry Association (TIA)
  • National Electronic Code (NEC)

Experience
  • 5+ years of operations-related hands-on experience or equivalent work experience

Education
  • Bachelor's Degree in Information Technology or related field, or equivalent experience

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

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