Senior Technician

2 weeks ago


Englewood, United States PriorityOne Group Full time
Job DescriptionJob DescriptionDescription:

Responsible for performing repair, maintenance, installation and/or refurbishment work for commercial beverage-related food service equipment such as coffee, tea, juice or espresso machines. Technician will be provided with company van, appropriate inventory to perform service calls and a work cell phone and iPad/Android tablet. Technician must be comfortable with or willing to learn how to document all work performed on an iPad. This position is an excellent cross-over opportunity if you have any mechanical training (auto, plumbing, electrical, etc.) and are simply looking for a change.


Compensation and Benefits

  • Typical pay range of $22-$28 per hour based on experience
  • Paid time off starting at 14 days per year plus 6 paid holidays
  • Medical, Dental, Vision and Life Insurance
  • 401(k) with percentage match
  • Other benefits include company work vehicle, uniforms, company phone and tablet, dispatched from home, rotating on-call paid portal-to-portal

Job Responsibilities

  • Repair, maintain, install and/or refurbish equipment according to an established service schedule, company and factory standards and within acceptable time frames as well as troubleshoot and rectify potential problems on location.
  • Document legibly and accurately all work completed and submit such orders to office personnel according to company policy including but not limited to description of work performed, parts replaced, recommended tasks refused by customer, before and after work pictures and pre- and post-completion customer authorization signatures.
  • Work closely with management and other departments to ensure accurate and timely completion of work orders. Technicians are required to understand the status and timeline to completion for each of their jobs. Potential delays or other issues should be immediately escalated to management.
  • Maintain interior and exterior of service vehicle in a clean manner at all times. This includes responsibility for immediately notifying management in writing when maintenance issues arise and taking vehicle for service and routine maintenance as needed.
  • Ensure vehicle is stocked with the required supply of parts per company truck stock policy. Provide work tools where required or seek approval from management to purchase company-owned tools where necessary.
  • When working in the warehouse or refurbishment center, employee must maintain a clean and organized work environment. All equipment must be properly labeled and parts retrieved from the warehouse must be accounted for per company policy.
  • Exhibit professional appearance and maintain excellent customer service demeanor in the field. This includes clean work uniform and escalating customer issues encountered in the field to management.
  • Perform other related duties as assigned.
Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses: Required licenses include a Valid Driver License and a Refrigeration (EPA) universal license. Preference will be given to technicians with additional certifications such as CFESA Certifications and/or Journeyman Licenses or with training certificates from manufacturers and/or service representatives.

Education/Experience: High school diploma or general education degree (GED); at least three years of related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability: The employee needs the ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: The employee needs the ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have knowledge of the internet, smartphones and tablets. Individual should have knowledge of Microsoft Word, Excel and Outlook or similar programs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee will frequently be exposed to moving mechanical part, fumes or airborne particles, toxic or caustic chemicals, extreme cold and heat and the risk of electrical shock. Overtime and on call time may be required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 75 pounds, walk, sit, stoop, kneel, crouch or crawl, talk, hear, taste and smell.



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