VP eHealth Clinical Operations

2 weeks ago

Remote, United States SCP Health Full time
At SCP Health, what you do matters.
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

Flexible schedules and work-from-home opportunities
Strong track record of providing excellent work/life balance
Comprehensive benefits package and competitive compensation
Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you’ll be doing:

THIS IS A REMOTE POSITION

This position requires a Medical Doctor or a Doctor of Osteopathic Medicine

Participates in the global staffing strategy in coordination with leaders from Staffing Operations, Implementation, and Field Operations,
Monitors program level performance using surrogate markers designed to provide management data and information relative to financial and quality/service level metrics.
Develops and implements improvement plans to drive desired outcomes.
Organizes and deploys resources to establish best practices across all Core Telemedicine programs to promote compliance with set clinical and operational objectives.
Serves as the Telemedicine subject matter expert providing education and training for new and existing programs.
Participates in eHealth Clinician onboarding and orientation to ensure standardization of eHealth practices across programs.
Assists with the implementation of policy, procedure, and protocols to facilitate communications between Hospitalists, Emergency Medicine and ICU providers, Consulting Physicians, PCPs, Nursing, related inter-disciplinary departments, and post-acute care.
Collaborates and communicates effectively and on a regular basis with the program Group Medical Officer and Group Operational Officer, as well as the C Suite and other client key stakeholders as needed.
Possesses functional understanding of eHealth Clinical Operations for problem solving and effective decision-making.
Manages the formal Implementation process for new Core eHealth programs using the standardized Implementation Template and engages at the program early in the process to develop relationships, understand local culture and promote a smooth start up.

Duties and Responsibilities:

New Business

Participates in the evaluation of Telemedicine Implementation
Participates in Discovery Phase "Telemedicine Assessment based on Hospital's Infrastructure"-includes facility technical readiness.

Clinical:

Subject matter expert on eHealth education and standardization (Physician/Nurse Assessment & Patient Interaction)
Consulted on standardization of how eHealth physicians must complete the assessment with the Nursing staff (i.e., Stethoscope placement, interactions with patient via video). Assists with capture of requested case review information when required.
Participates in the Interview process of eHealth Clinicians (MD and/or NP/PAs)

Operations:

Serves as subject matter expert to the Staffing Ops group for the provisioning of Core tele-health providers.
Participates in Client introductions/demonstrations.
Participates in New Program Implementation (i.e., Cart ready, nurses trained, Doc training, etc.)
Conducts Provider training and participates in onboarding (SOC) (Includes consults request review, Dashboard review, Video review)
Consulted on dashboard and overall performance monitoring, which includes productivity optimization.
Collaborates with the respective Group Medical Officers and Group Operational Officers with regards to participation in eHealth sites Joint Operations Committee meetings
Maintains a knowledge of EM, HM, and CCM operations and clinical performance benchmarks.
Proven ability to resolve conflict and align teams towards a common goal.
High level of organizational skills and priority setting.
Exhibits critical thinking and effective problem solving.

Requirements:

MD or DO degree required
Hospital, Emergency, or Critical Care medicine experience required.
5+ years of job specific experience that includes the following:
Experience in Telemedicine and eHealth within the field of Hospital Medicine (preferred), Emergency Medicine or Critical Care Medicine.
Previous clinical operations experience, required.
Administrative and/or management experience, required.
Experience with Provider recruitment, credentialing, and scheduling, preferred.
Experience in a customer service role, preferred.
Experience with quality data analytics and reporting, preferred.
State medical license to practice Tele-medicine. Required
State DEA certification, as applicable. Required

To learn more about SCP Health, please visit:

www.scp-health.com

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