Coordinator Sales Gallery Lead

1 month ago

Palm Desert, United States Hilton Grand Vacations Full time
Job Description

We have a fun, encouraging culture with top notch training and benefits.

A Sales Gallery Lead supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for our tour guests and Sales team

Here's why you'll love it here

We offer an excellent benefits package to our full-time Team Members that include:

  • Medical, Dental, and Vision insurance from day one.
  • Hourly pay is $22.00.
  • Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
  • Generous Paid Time Off Program.
  • Paid Sick Days.
  • Team Member Recognition and numerous learning and advancement opportunities and more.

Responsibilities:

  • Supervises Sales Gallery Team Members’ tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
  • Monitors and advises incoming telephone calls to the accurate recipient. Assists with ensuring all shifts are covered daily.
  • Assists with gifting preparation and administration.
  • Responsible for maintaining a cash and voucher bank and meet with to reconcile weekly Manager.
  • Assists with interviewing Team Members. Actively trains Sales Gallery Team Members 1:1 during their onboarding process. Cross trains all new hire Team Members with Sales Gallery Desk procedures and policies, with emphasis on new Team Member training and development within the existing team.
  • Assists in handling owner/guest service issues that may arise with a resolution and follow-up actions as needed. Reports any unsolved problems or raised issues to Manager.
  • Works with Business Manager on Team Member performance and development plans.
  • Liaison with Hospitality, Sales and Marketing Leadership to communicate day to day operational issues, and be the acting Manager on duty (MOD) when the Business Manager is not available.
  • May be required to help with additional duties and special projects as assigned by Management.

Why Choose Hilton Grand Vacations?

Join a team that values your success with top-notch action line and inhouse training that is setting the standard in our industry.

We will support you with continuing education training, comprehensive resources, and a commitment to excellence. We redefine standards in the timeshare industry, providing unparalleled opportunities for growth and success.

Qualifications

What we are looking for:
  • High School Diploma
  • 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
  • Previous training experience
  • Ability to work a flexible schedule including weekends.
  • Stong communication skills, both written and verbal and the ability to comprehend simple instructions and short correspondence.
  • Strong dedication to the consistent delivery of quality guest service
Preferred Qualifications:
  • Bachelors Degree
  • Previous experience with CHORUS and VOICE systems

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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